Open To Work
Carlee Torrey
Durham,NC
Work Preference
Summary
Dynamic Customer Service Supervisor at Food Lion with a proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in training and mentoring staff, I successfully resolved escalated issues, fostering a collaborative environment that improved service quality and loyalty. Committed to delivering results and maintaining high standards.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Food Lion
Durham, NC
02.2026 - Current
- Supported daily operations to boost customer satisfaction and promote service quality.
- Assisted in training new employees on company guidelines and effective customer engagement strategies.
- Addressed elevated customer concerns by implementing solutions that enhanced service delivery.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Created, prepared, and delivered reports to various departments.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Infant Teacher
Community Preschool at Lakewood
Durham, NC
08.2025 - 11.2025
- Facilitated engaging activities that supported developmental milestones for infants.
- Collaborated with parents to communicate children's progress and address concerns effectively.
- Implemented daily routines that enhanced safety and well-being in classroom environment.
- Adapted lesson plans to meet diverse learning needs of infants, promoting inclusivity.
- Observed and documented infant behaviors to track growth and inform curriculum adjustments.
- Assisted in creating a nurturing atmosphere, fostering strong relationships with children and families.
- Trained new staff on best practices for infant care and classroom management techniques.
- Developed age-appropriate educational materials to stimulate cognitive development among infants.
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Assessed developmental milestones and provided regular updates to parents on their child''s progress.
- Conducted regular observations and evaluations of infant growth, adjusting lesson plans as needed based on developmental progress.
- Collaborated with fellow teachers to develop and implement engaging lesson plans for infant care.
Kennel Attendant
Camp Bow Wow
Durham, NC
03.2025 - 07.2025
- Provided daily care for dogs, ensuring their safety and well-being.
- Maintained clean and sanitary conditions in kennel areas through routine cleaning tasks.
- Assisted in feeding, grooming, and exercising dogs to promote health and happiness.
- Monitored dog behavior, reporting any concerns to management promptly.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Enhanced overall animal welfare by staying current on industry best practices and integrating new techniques into daily routines.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Toddler Teacher
The Learning Experience
Chapel Hill, NC
08.2023 - 10.2024
- Developed and implemented engaging lesson plans for toddlers, fostering early childhood development.
- Created a safe and nurturing classroom environment, ensuring adherence to health and safety standards.
- Collaborated with parents to discuss child progress, addressing concerns and celebrating achievements.
- Facilitated age-appropriate activities promoting social, emotional, and cognitive skills among toddlers.
- Monitored individual student progress, adapting instructional methods to meet diverse learning needs.
- Trained new staff on classroom management techniques and educational best practices for toddlers.
- Organized parent-teacher conferences to enhance communication and strengthen family involvement in education.
- Evaluated curriculum effectiveness, recommending improvements based on student feedback and developmental outcomes.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.
- Allowed for ample outdoor discovery time in schedule each day.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Ensured all children felt valued, respected, and included within the classroom by fostering a culture of empathy and support.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Cashier
Food Lion
Cameron, NC
08.2021 - 04.2023
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Handled cash register operations, ensuring balanced drawers and accurate cash flow management.
- Trained new employees on checkout procedures, promoting adherence to company policies and standards.
- Resolved customer complaints promptly, fostering positive relationships and loyalty retention.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
High School Diploma -
Western Harnett High School
Lillington, NC06-2020
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Team building and leadership
Training and mentoring
New hire training
Handling escalations
Policy enforcement
Active listening
Adaptability and flexibility
Verbal and written communication
Time management
Customer service
Multitasking and organization
Team building and leadership
Decision-making
Team leadership
Training and mentoring
Work prioritization
New hire training
Handling escalations
Issue resolution
Complaint resolution
Policy enforcement
Empathy and patience
Active listening
Adaptability and flexibility
Verbal and written communication
Team management
Team coaching
Conflict resolution
Certification
CPR
First Aid
SIDS certification
recognizing and responding to suspicions of child maltreatment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Customer Service Supervisor
Food Lion
02.2026 - Current
Infant Teacher
Community Preschool at Lakewood
08.2025 - 11.2025
Kennel Attendant
Camp Bow Wow
03.2025 - 07.2025
Toddler Teacher
The Learning Experience
08.2023 - 10.2024
Cashier
Food Lion
08.2021 - 04.2023
High School Diploma -
Western Harnett High School