CARLEEN JONES
Moran
Summary
Results-driven Customer Service professional with strong service delivery expertise and multitasking capabilities. Focused on fostering professional relationships to enhance profitability and achieve business objectives. Proven skills in client rapport building and process optimization, committed to ensuring customer satisfaction and contributing to organizational success.
Overview
27
27
years of professional experience
Work History
Customer Service Representative Remote
Ttec
Moran
10.2022 - Current
- Managed responsibilities effectively while working remotely.
- Resolved issues concerning benefits billing and portal access.
- Delivered exceptional customer service with one-call resolution to ensure quality assurance standards.
- HealthCare Solutions
Assistant Manager
RedBarn
Moran
04.2012 - 07.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Manager
Blueberry Nursery
Plant City
07.2007 - 10.2011
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Human Resources Office Manager
Bell Plumbing
Burns Flat
03.1999 - 05.2010
- Coordinated communications, financial processing, registration, and recordkeeping to streamline administrative functions.
- Maintained electronic and paper filing systems for efficient retrieval of information.
- Tracked office supplies and restocked items, ensuring team members had necessary resources to remain productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Diploma -
Homebound
Shreveport, LAEmergency Medic Technician -
Tarrant County College
Fort Worth, TXSkills
- Customer relationship management
- Call center experience
- Complaint resolution
- Account management
- Attention to detail
- Active listening
- Problem solving
- Benefits administration
Timeline
Customer Service Representative Remote
Ttec
10.2022 - Current
Assistant Manager
RedBarn
04.2012 - 07.2020
Customer Service Manager
Blueberry Nursery
07.2007 - 10.2011
Human Resources Office Manager
Bell Plumbing
03.1999 - 05.2010
Diploma -
Homebound
Emergency Medic Technician -
Tarrant County College