Carly Nicholas
Yukon,OK
Summary
Talented Automotive Finance Manager with a strong sales background. Quick at building rapport and relationships while guiding clients on how best to protect their investments. Efficient at controlling cash in transit and maintaining lender relationships. Experience is special finance and highline sales.
Overview
15
15
years of professional experience
Work History
Finance Manager
Joe Cooper Dodge
01.2022 - Current
- Average monthly PVR $3,102
- Average days to fund 4
- Assessed and discussed risk management opportunities with clients that best fit their needs and budgets.
- Negotiated terms and allowances with lenders.
- High paperwork accuracy and compliance maintained
- Cash in transit control
- Client support
- Sales advisor training
Sales Advisor
Jackie Cooper BMW
02.2015 - 04.2021
- Greeted customers upon arrival to dealership and engaged in conversation to build rapport and uncover specific purchasing needs.
- Maintained in-depth knowledge of vehicles, market conditions and finance options.
- Developed and delivered engaging sales presentations to convey product features and benefits.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Consistently exceeded monthly sales goals by 15% or more.
- Trained effective and ethical sales processes to new sales advisors.
Bar Manager
Mahogany Prime Steakhouse
05.2009 - 06.2014
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue by 10%.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining high level of accuracy.
Education
Bachelor of Science - Business Administration
University Of Central Oklahoma
Edmond, OK06.2001
Skills
- Objection handling skills
- Customer service oriented
- Unflappable positive attitude
- Strong sales ability
- Computer proficiency (Route One, CUDL VinSolutions, Dealertrack, CDK, etc)
- Goal achieving
Accomplishments
PVR average for 2022 $3,102
Average Days to fund 4
Product Penetration Average 278%
Salesperson on the Year at Jackie Cooper BMW 2020, 2021
AIM Salesperson of the region 2016-2021
Timeline
Finance Manager
Joe Cooper Dodge
01.2022 - Current
Sales Advisor
Jackie Cooper BMW
02.2015 - 04.2021
Bar Manager
Mahogany Prime Steakhouse
05.2009 - 06.2014
Bachelor of Science - Business Administration
University Of Central Oklahoma
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