Carleena Turner
Reddick
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Representative /Cashier/Check-In Clerk
R&L Carriers
Ocala
05.2023 - Current
- Customer Service Representative:Answering calls from customers, drivers and shippers who may have freight issues, such as delays of freight being held at another terminal or in transit, changing delivery times, payment of freight, damages to freight, etc.Check-In all drivers deliveries as well as all payments due for deliveries. Scan in all paperwork for deliveries as well as returns, as well as correct all information on bill of ladings. All office duties to include: scanning, copying, filling and entering and editing all information in the computer.
- Processed customer orders efficiently, ensuring accurate and timely delivery of services.
- Processed customer orders efficiently, ensuring accurate and timely fulfillment of requests.
Carrier
USPS
Ocala
05.2020 - 04.2023
- Made sure all mail and parcels are in order and ready for delivery for route, as well as making sure my scanner is charged and in good working use before leaving the office, the scanner is used to scan each package, and it is also used as an GPS for each location for the parcels, my job as a carrier is to ensure the safety for the people around me, and to be aware of my surroundings and ensure all of my mail is delivered accurately and in a timely manner.
- Delivered mail and packages on designated routes while adhering to time schedules and safety protocols.
Order Picker/Warehouse Forklift Operator
Chewy Warehouse
Ocala
01.2019 - 04.2023
- Processed incoming orders efficiently to ensure timely deliveries. Operated an Order Picker Lift, Select and pull product for shipping.
Education
Vanguard High School
Ocala, FloridaSkills
- Customer service
- Order processing
- Document scanning
- Freight management
Timeline
Customer Service Representative /Cashier/Check-In Clerk
R&L Carriers
05.2023 - Current
Carrier
USPS
05.2020 - 04.2023
Order Picker/Warehouse Forklift Operator
Chewy Warehouse
01.2019 - 04.2023
Vanguard High School