Carleigh Delaney
Allentown,NJ
Summary
Graduate student in Industrial-Organizational Psychology with a strong interest in corporate development. Experienced in collaborative, policy-focused environments and motivated to apply evidence-based practices to talent management, employee relations, and organizational effectiveness.
Overview
6
6
years of professional experience
Work History
Milieu Therapist
UPMC Western Psychiatric Institute and Clinic
Pittsburgh, Pennsylvania
09.2024 - 01.2026
- Facilitated group therapy sessions for adolescent patients.
- Managed crisis situations using positive approaches to ensure staff safety, while promoting a calm and supportive environment.
- Collaborated on multidisciplinary teams to ensure all client needs were met.
- Facilitated communication with patient families through email, phone calls, and in-person meetings.
- Led onboarding and training of new staff members.
- Maintained confidentiality and ethical standards in handling sensitive information.
- Accurately documented patient information and clinical observations in medical records, adhering to established healthcare policies while maintaining compliance with documentation standards.
Server
Baja Bar and Grill
Pittsburgh, Pennsylvania
05.2022 - 08.2024
- Delivering customer service, successfully increasing referrals, and driving repeat business.
- Resolved guest and employee complaints to optimize customer satisfaction and workforce effectiveness.
- Memorized frequent customer preferences to build relationships and increase brand loyalty.
House Cleaner
Merry Maids
Brick, NJ
04.2020 - 08.2021
- Assigned V.I.P. clients based on exceptional customer feedback.
- Delivered superior customers service to address urgent needs and cleaning requests.
- Trained new employees on infection control and universal procedures to maintain sanitary environments.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA05-2024
Master of Arts - Industrial And Organizational Psychology
Golden Gate University
San Francisco, CASkills
- Presentation Competency
- Computer Literacy (MST, Office, EPIC)
- Adaptive Problem Solving
- Interpersonal Skills
- Data Analysis
- Customer Service
- Rapid Decision Making
- Organizational Development
- Executive Coaching
Timeline
Milieu Therapist
UPMC Western Psychiatric Institute and Clinic
09.2024 - 01.2026
Server
Baja Bar and Grill
05.2022 - 08.2024
House Cleaner
Merry Maids
04.2020 - 08.2021
Bachelor of Science - Psychology
University of Pittsburgh
Master of Arts - Industrial And Organizational Psychology
Golden Gate University