Carleisha Rogers
Eastman,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
03.2021 - Current
- Interact directly with healthcare providers
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Gathered information ,assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Representative
Eastman Drugs
08.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Store Manager
Circle K
03.2017 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associates - Pharmacy Technology
Oconee Fall Line Technical College
Dublin, GA08.2020
Skills
- Staff Leadership
- Information Documentation
- Storage Maintenance and Security
- FDA and HIPAA Compliance
- Data Entry
- Insurance Information Collection
Timeline
Certified Pharmacy Technician
Walmart
03.2021 - Current
Customer Service Representative
Eastman Drugs
08.2019 - 03.2021
Assistant Store Manager
Circle K
03.2017 - 08.2019
Associates - Pharmacy Technology
Oconee Fall Line Technical College
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