Carlena Adams
Jonesboro,AR
Summary
Network Administrator with over fifteen years of comprehensive experience in information technology and telecommunications. Adept at steering projects with a focus on efficiency and excellence. I am committed to leveraging technology to drive organizational success, demonstrating exceptional problem-solving skills while having a passion for team collaboration and user support. Adding to my unique portfolio, I have eleven years of successful commission-based sales experience both in the retail sector and the private sales sector. Driven by goals and customer satisfaction, I have achieved record breaking sales quotas and national recognition for my efforts in the respective companies.
Overview
21
21
years of professional experience
Work History
Sr. Network Administrator /VOIP Director/Athletics Liaison
Arkansas State University
Jonesboro, AR
09.2022 - Current
- Manager of Cisco Enterprise VOIP System for University
- Installation and support of Network, AV equipment and phones.
- Assists with incoming trouble tickets for switches, wireless, phones and network issues
- Programmed E-phones and maintained Valcom emergency paging
- Managed voice needs for University Police Department for dispatch, their vehicles and recording software.
- Executed all payments and orders in Banner for Football Dept and the Strength Training Dept
- Coordinated all travel reimbursements for all coaches and staff in Football as well as Strength Training in SAP/Concur
- Oversaw payments and coordinated contracts for games, flights, charter buses, game day security, official visits, unofficial visits, and other events as needed
- Light IT work in the Football Operations building such as network printers, non-work order IT needs, minor cabling issues, video wall, and soundboard/projector help.
Specialty Baker
Southern Confections
Jonesboro, AR
02.2020 - 06.2023
- In charge of opening the bakery at 2 am to start daily processes
- Participated in every aspect of the bakery
- Oversaw specialty items such as KETO, diabetic friendly and allergen special orders and some catering as well as wholesale baking accounts
- Supervised and kept current track of inventory and ordered supplies as needed to keep business running.
- Made all breads, doughs and assisted in all of the other daily made items.
EFNEP Program Assistant
University of Arkansas Department of Agriculture Cooperative Extension, Craighead County
01.2018 - 09.2021
- Nutrition Educator for Low Income/Low Resource Individuals and Families Taught 8-part classes in each series
- Yoga for Kids and Nutrition Instructor for children in grades 3-12
- Recruited all my own classes and participants for yearly quota
- Monthly/Weekly travel reports, mileage, expense reports and P-card reconciliation to stay within budget.
Executive Director
Beauticontrol, Inc
11.2012 - 09.2017
- Advanced through 6 promotions including promoting to Director in 7 months and then progressing to Senior Director and Executive Director by mentoring other sales associates in promoting to Director
- This was accomplished in a little over 2 years by independently building at team of individuals in 11 states in the art of direct sales and personal development
- Boosted annual sales by consistently maintaining and exceeding goals, resulting in earning a free new car every three years
- Trained 100+ new consultants and team members via zoom and teleconference meetings, resulting in improved productivity and cross-country collaboration.
Network Administrator
NicePak Products, Inc.
Jonesboro, AR
04.2011 - 04.2015
- Solely managed IT support for NicePak Jonesboro and Bentonville facilities, providing 24/7 backup for Indiana and New York locations
- Implemented and oversaw a wireless system for the plant that took the facility from pencil/paper to a streamlined digital system following all products from receiving raw materials to finished goods and shipping
- Maintained all hardware/software/phones/servers and peripherals for the facilities mentioned above
- Worked independently on projects and training initiatives for myself and others
- Ensured the availability of a comprehensive operating procedures playbook by maintaining accurate records of all work performed.
Division PC/LAN Analyst
Ralcorp Holdings, Inc./Post Foods
Jonesboro, AR
04.2009 - 04.2011
- Single-handedly managed IT support for Post Jonesboro facility and served as backup support for Medallion Foods in Newport, AR
- Ensured 24/7 coverage leading to improved operations and cost savings
- This included all hardware, software, phones, phone system, wireless, blackberry and other cellular devices, servers, windows mobile devices on forklifts, scanners, handheld logistic devices, printers, and other network related devices
- Expertly managed over 230 AD accounts, including email and storage drives, increasing efficiency and streamlining processes
- Provided one on one as well as group training on all hardware and software related issues to end users
- Works as a corporate IT employee that was stationed in Jonesboro; able to work on both teams (corporate and local) and able to differentiate between the two.
Business Solutions Technician
Ritter Communications, Inc.
Jonesboro, AR
08.2007 - 04.2009
- Dispatched daily on various types of trouble tickets/service orders to work on servers, computers, networks, digital and analog phone systems, email, and customer education issues
- Certified in two different types of digital telephone systems as an installer and advanced technician
- Worked on all different types and brands of telephone systems, computer manufacturers, computer platforms and some cable television modems used for HFC (hybrid fiber coaxial) distribution of signal
- Worked on new installations of servers (with and without active directory) digital phone systems (including VOIP), setting up a new network at a business (with and without wireless) and managed care
- Worked independently as well as with other technicians to complete projects and took call duty as assigned on a 24/7 rotation as well as taking care of all paperwork associated with each customer.
Computer Tech
Westside School District
Jonesboro, AR
03.2006 - 08.2007
- Maintain 2 servers, 300 computers and 130 users
- Troubleshoot, as well as, repair hardware and software issues
- Provide network support to the district.
Computer Tech/Admissions
Arkansas State University
Jonesboro, AR
08.2003 - 03.2006
- Maintained the hardware and software for the admissions department
- Tested pop/sel programs to migrate from the SIS system to Banner for to ensure go live would work properly
- Supervised a staff of 8 student workers and managed the mail room for mass mailings
- Vetted incoming transcripts for new and transfer students, collected fees and processed reports for eligibility to admit incoming students.
Education
Bachelor’s Degree -
Arkansas State University
12.2023
Sales Training/Train The Trainer
Consultant Business School
Dallas, TX02.2015
PLC Programming-Allen Bradley RS LOGIX 5000-27 HRS
Black River Tech
Paragould, AR09.2010
Norstar MICS & Call Pilot Course 7130N-40Hours
CSSA
Little Rock, AR12.2008
Associate of Arts - Liberal Arts And Sciences
Arkansas State University-Newport
Newport, AR05-2001
High School Diploma -
Newport High School
Newport, AR05-1993
Skills
- Network Administration
- Information Technology
- Telecommunications
- Project Management
- Problem-solving
- Team Collaboration
- User Support
- Commission-based Sales
- Retail Sales
- Customer Satisfaction
- Record-breaking Sales Quotas
- Cisco Enterprise VOIP System
- Network and AV Equipment Installation and Support
- Payment and Order Processing
- Travel Coordination
- Contract Management
- Network Printers
- Cabling
- Video Wall
- Soundboard/Projector Support
- Specialty Baking
- Inventory Management
- Order Fulfillment
- Nutrition Education
- Expense Reporting
- Sales Training
- Cross-country Collaboration
- Wireless System Implementation
- Operating Procedures Documentation
- PC/LAN Support
- Active Directory Management
- New Installations
- Customer Education
- Server and Computer Maintenance
- Network Support
- Hardware/Software Troubleshooting and Repair
- Admissions Support
- Program Testing
- Staff Supervision
- Mail Room Management
- Transcript Processing
- Report Processing
Hobbies and Interests
My interests include working with my hands, talking to and meeting new people, traveling, feeding the hungry, using any type of technology, networking and watching any of the sports my sons are playing.
Volunteer Experience
- I held the office of Westside Athletic Booster Club Officer Treasurer for the 2020-2021 school year. I held the office of Westside Athletic Booster Club Officer Secretary for four years from 2016 to 2020. As officers we worked every single home game for every sporting event to fund raise for Westside Athletics to supplement the school budget for coaches and athletes (equipment, uniforms, and scholarships.)
- I have been the treasurer for the Northpointe Homeowners Association (HOA) for 11 years.
- I coached intramural boys’ basketball for 11 years, grades 1-6.
- I have worked on PTO and PTA at two different school districts over the last 22 years in one capacity or another depending on the year.
- I have been the tabulator for a pageant in the Miss Arkansas local pageant system (Miss Warrior and Miss NEA) for the last 5 years.
References
References available upon request.
Timeline
Sr. Network Administrator /VOIP Director/Athletics Liaison
Arkansas State University
09.2022 - Current
Specialty Baker
Southern Confections
02.2020 - 06.2023
EFNEP Program Assistant
University of Arkansas Department of Agriculture Cooperative Extension, Craighead County
01.2018 - 09.2021
Executive Director
Beauticontrol, Inc
11.2012 - 09.2017
Network Administrator
NicePak Products, Inc.
04.2011 - 04.2015
Division PC/LAN Analyst
Ralcorp Holdings, Inc./Post Foods
04.2009 - 04.2011
Business Solutions Technician
Ritter Communications, Inc.
08.2007 - 04.2009
Computer Tech
Westside School District
03.2006 - 08.2007
Computer Tech/Admissions
Arkansas State University
08.2003 - 03.2006
Bachelor’s Degree -
Arkansas State University
Sales Training/Train The Trainer
Consultant Business School
PLC Programming-Allen Bradley RS LOGIX 5000-27 HRS
Black River Tech
Norstar MICS & Call Pilot Course 7130N-40Hours
CSSA
Associate of Arts - Liberal Arts And Sciences
Arkansas State University-Newport
High School Diploma -
Newport High School
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