Carlene Jackson
C & G Contracting & Custom Iron Works Inc.
New Orleans,Louisiana
8
years of professional experience
Accounts Receivable Clerk who leverages strong organizational, technical and interpersonal skills. Accounting Clerk skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Work History
Clerk Typist
11 Months- Maintained friendly and professional customer interactions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Processed accounts receivable and accounts payable.
Security Officer
7 Months- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
- Screened all passengers, crew members and employees for weapons and contraband.
- Respond to emergency calls, interrogated suspects, attended public gatherings to maintain order.
IWI Inspector
2 Years 2 Months- Set up [Number] new waste and recycling programs in [Number] cities around the country.
- Analyzed individual businesses’ needs to determine the most environmentally-friendly and cost-effective waste reduction, recycling and disposal options.
- Examine and inspect waste material, separated and disposed of waste and debris.
Receptionist /Taxpreparer
6 Months Prepared files, Prepared tax, screen visitors, distribute Income Tax to customers,
Security Officer
6 Months- Patrol assigned areas, responded to emergency calls to protect persons and property from crimes , fires, and other hazards
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
- Respond to crimes in progress, initiating actions such as aid to victims.
Receptionist
1 Year 11 Months- Posted receipts to appropriate general ledger accounts.
- Posted memos, correspondence, reports and other documents
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Received callers at establishment, determined nature of business and directed callers to destination
Call Center Operator
1 Year 11 Months- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to [3] calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Evaluated consumer reports on a monthly basis.
- Prepared lists and entered charges and payments to customers' accounts for losses, additional deposits and special and irregular charges
- Investigated incorrect billings due to charges or credits on customers' accounts, and prepared written instructions for correction
Education
Associate of Science - Stenograph
Associate of Science - Stenograph
Associate of Arts - Executive Secretarial
Skills
Advanced clerical knowledge
Goal-oriented
Self-sufficient
Excellent attention to detail
Highly dependable
People-oriented
Timeline
Clerk Typist
C & G Contracting & Custom Iron Works Inc.
01.2008 - 12.2008Read More
Security Officer
Day & Zimmerman Security
09.2006 - 04.2007Read More
IWI Inspector
E E & G Contractors
06.2006 - 08.2008Read More
Receptionist /Taxpreparer
Dale Smith CPA
10.2005 - 04.2006Read More
Security Officer
Allied Security
02.2005 - 08.2005Read More
Receptionist
Gretna Career College
01.2002 - 12.2003Read More
Call Center Operator
Syndicaated Office Systems
01.2001 - 12.2002Read More
Delta College
Associate of Arts from Executive Secretarial
Read More
Franklin Collsge
Associate of Science from Stenograph
Read More
Vatterott Court Reporting Institute
Associate of Science from Stenograph
Read More