Carlene T Steadford
Palatine,IL
Summary
Dedicated Customer Service and Healthcare Support professional with 20 + years of experience delivering high-quality service in fast-paced environments. Seeking a position that leverages my administrative, patient support, and customer service expertise with opportunities for growth and advancement.
Overview
32
32
years of professional experience
Work History
Medical Assistant Technician
NorthShore University Health System / Endeavor Health
Glenview, IL
03.2015 - Current
- Supported departments including Radiation Oncology and Radiology as Medical Secretary and Patient Service Associate.
- Achieved efficient patient chart management and appointment scheduling, enhancing overall patient care experience.
- Collected, organized, and verified medical records from external providers to support patient care.
- Entered data for reports and assisted physicians with administrative needs.
- Collected co-pays and outstanding balances; processed payments accurately.
- Conducted patient vitals assessments to enhance overall clinical operations.
- Scanned documents into electronic archives; maintained accurate digital records.
- Answered phones and represented the organization with professionalism and courtesy.
- Maintained quality control and continuously sought ways to improve customer satisfaction.
- Coordinated patient appointments, optimizing scheduling efficiency.
- Managed medical records using electronic health record (EHR) systems for compliance and accuracy.
- Implemented process improvements to enhance workflow efficiency within the clinic environment.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
Cashier
Burlington Coat Factory
Arlington Heights, IL
08.2014 - 08.2022
- Delivered excellent customer service in a high-volume retail environment.
- Processed transactions, returns, and exchanges with accuracy.
- Maintained store presentation and assisted with merchandising.
Cashier
Marion’s
Palatine, IL
07.2018 - 06.2021
- Provided friendly and efficient checkout service.
- Assisted customers with inquiries and product information.
Patient Service Associate
Glenbrook Hospital
Glenview, IL
03.2005 - 05.2015
- Provided exceptional customer service to patients, addressing inquiries and concerns efficiently.
- Facilitated appointment scheduling and managed patient flow to optimize clinic operations.
- Collaborated with healthcare professionals to ensure accurate patient information and care coordination.
- Maintained electronic health records, ensuring compliance with regulatory standards and data accuracy.
- Trained new staff on administrative processes and customer service protocols to enhance team performance.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Encoder
Grainger Industrial
Niles, IL
01.1997 - 03.2005
- Opened, prepped, sorted, and scanned corporate expense reports, vendor invoices, freight invoices, refund invoices, and customer payments.
- Operated Kodak document scanning equipment to digitize records.
- Ensured accuracy and quality control in data entry and document processing.
Cashier Supervisor
Target Greatland
Evanston, IL
01.1994 - 01.1997
- Supervised cashier team and ensured efficient front-end operations.
- Trained new employees and monitored customer service standards.
- Managed cash handling, supply ordering, and daily register operations.
Education
Vocational Coursework - 2025 Business Continuity Training
EEH
Online03-2026
Graduate Certificate - Organizational Leadership
NSH
Evanston, IL08-2018
Associate of Science - Child Psychology
Oakton Community College
Des Plaines, IL01.1994
Associate of Science - Liberal Arts
Evanston Township High School
Evanston, IL01.1992
Skills
- Medical billing and data entry
- Microfilm replacement
- Supply ordering and inventory coordination
- Event and company function planning
- Strong multitasking and organizational skills
- Excellent communication and customer service abilities
Timeline
Cashier
Marion’s
07.2018 - 06.2021
Medical Assistant Technician
NorthShore University Health System / Endeavor Health
03.2015 - Current
Cashier
Burlington Coat Factory
08.2014 - 08.2022
Patient Service Associate
Glenbrook Hospital
03.2005 - 05.2015
Encoder
Grainger Industrial
01.1997 - 03.2005
Cashier Supervisor
Target Greatland
01.1994 - 01.1997
Vocational Coursework - 2025 Business Continuity Training
EEH
Graduate Certificate - Organizational Leadership
NSH
Associate of Science - Child Psychology
Oakton Community College
Associate of Science - Liberal Arts
Evanston Township High School