Carlenys Arroyo
Middlesex HealthCare Services
Lawrence,USA
1
Language
1
Certification
8
years of professional experience
Office Administrator with experience managing patient records, HIPAA-compliant document handling, and front-office coordination in healthcare and administrative settings. Keeps operations moving by processing 31+ records requests per week, scanning and indexing 26–50 files per day, and supporting 10–20 interactions per shift with staff and outside agencies. Brings fluent English and Spanish communication to patient-facing and internal workflows.
Work History
Office Administrator
4 Months- Manage Patient Files: Create, update, and maintain physical and electronic health records (EHR).
- Ensure Compliance: Follow HIPAA and privacy regulations to keep patient information safe.
- Processed and securely faxed confidential medical records requests in full compliance with HIPAA guidelines.
- Process Requests: Handle requests for medical records from insurance companies, patients, and legal teams.
- Perform Audits: Check records for completeness, accuracy, and missing data.
- Processed and securely faxed confidential medical records requests, ensuring full compliance with HIPAA guidelines and safeguarding patient privacy.
- Managed high-volume digital and physical orders for patient documentation, effectively routing requests to internal teams for timely fulfillment.
- Maintained clean and sanitized office areas, conference rooms, and workspaces to support a safe and organized work environment.
CASE MANAGER ( HOUSING SPECIALIST)
3 Years 9 Months- Processed over 60 applications weekly for the Raft department, ensuring timely support for clients.
- Able to multi-task and work at a fast-paced environment
- Knowledge and experience working with low-income, culturally diverse, and at-risk families and individuals.
- Delivered exceptional customer service and maintained organized records, enhancing communication with clients.
- Excellent crisis management skills.
- Ability to maintain accurate records and confidentiality of information.
- Excellent attention to detail.
- Able to multitask and work at a fast pace environment
- Ability to manage multiple priorities and work in a fast-paced environment.
- Proficient computer skills required in basic computer software and data collection systems.
- Bilingual
- Coordinated comprehensive case management services for diverse client populations to enhance access to resources.
- Developed individualized service plans, ensuring alignment with clients' needs and community resources.
ADMINISTRATIVE ASSISTANT
1 Year 6 Months- Coordinated meeting schedules to maximize executive time and resource allocation.
- Developed and maintained filing systems to streamline document retrieval processes.
- Developed and maintained filing systems, improving document retrieval efficiency by streamlining processes.
- Managed multi-line phone system, routing calls, delivering messages, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collaborated with real estate agents to coordinate property showings, optimizing client engagement opportunities.
Education
High School Diploma
Skills
Calendar management
Meeting coordination
Data entry
Office correspondence
Phone system operation
EHR documentation
Medical records management
HIPAA compliance
Records auditing
Document scanning & indexing
Certification
Driver's License
Languages
English and Spanish - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Office Administrator
Middlesex HealthCare Services
04.2026 - CurrentRead More
CASE MANAGER ( HOUSING SPECIALIST)
Community Teamwork Inc
02.2022 - 11.2025Read More
ADMINISTRATIVE ASSISTANT
RE/MAX Insight
12.2018 - 06.2020Read More
New Summit School
High School Diploma
Read More