Carletha Watson
Milwaukee,WI
Summary
Dynamic professional with a proven track record in early childhood education at Little Mr and Ms Child Care Services and customer service expertise from Amazon. Excelled in classroom organization, enhancing student learning through innovative activities, and demonstrated exceptional problem-solving abilities. Skilled in CPR and fostering team collaboration. Achieved significant improvements in instructional quality and customer satisfaction. However i have a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Childcare Lead Teacher
Little Mr and Ms Child Care Services
04.2015 - Current
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
Customer Service Associate
Amazon
02.2020 - 03.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Georgies Batteries and Bait Shop
05.2021 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Arts - Sociology
University of Wisconsin, Parkside
Kenosha, WI05-2012
Skills
- Classroom organization
- Age-appropriate activities
- Physical activity promotion
- Nutrition
- CPR training
- Parent-teacher communication
- Documentation and reporting
- Early childhood education
- Problem-solving
- Customer service
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
Timeline
Manager
Georgies Batteries and Bait Shop
05.2021 - 10.2023
Customer Service Associate
Amazon
02.2020 - 03.2024
Childcare Lead Teacher
Little Mr and Ms Child Care Services
04.2015 - Current
Bachelor of Arts - Sociology
University of Wisconsin, Parkside
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