Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carletta Perry

Kernersville

Summary

Experienced and compassionate Certified Medical Assistant (CMA) with 4 years of delivering high-quality patient care in fast-paced clinical settings. Skilled in pediatric patient care, assessing vital signs, performing medical procedures, and providing patient education. Currently managing a dynamic household, demonstrating exceptional multitasking, problem-solving, and organizational abilities. Seeking to utilize my medical expertise and transferable skills to re-enter the healthcare workforce and contribute to a pediatric medical team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Homemaker

03.2024 - Current
  • Oversee the daily care, development, and well-being of three young children, ensuring a structured and nurturing environment
  • Demonstrate exceptional multitasking by managing household responsibilities, schedules, and appointments
  • Develop strong communication and conflict-resolution skills while addressing children’s needs and behavioral challenges
  • Apply organizational expertise to coordinate medical visits, extracurricular activities, and educational support
  • Adapt quickly to unexpected challenges, reinforcing problem-solving and decision-making abilities

Certified Medical Assistant

Forsyth Dermatology-Winston-Salem, NC
12.2021 - 03.2024
  • Assisted physicians with medical procedures, including wound care, biopsies, and patient examinations
  • Conducted vital sign assessments, patient history intake, and documentation in electronic health records (EHR)
  • Educated patients on treatment plans, medication usage, and post-procedure care
  • Scheduled patient appointments, coordinated referrals, and managed insurance pre-authorizations
  • Maintained a clean, organized, and well-stocked clinical environment, ensuring compliance with healthcare regulations

Medical Assistant- Externship

United Health Center-Winston-Salem, NC
01.2020 - 09.2020
  • Collected patient information, recorded vital signs, and prepared patients for examinations
  • Assisted with venipuncture, injections, and specimen collection for diagnostic testing
  • Ensured exam rooms, equipment, and instruments were properly sanitized and maintained
  • Shadowed experienced CMAs and providers, gaining exposure to pediatric and family medicine care
  • Provided administrative support, including scheduling and updating patient records in the EHR system

Clinic Operations Manager- Contact Center

Encore Exchange-Winston-Salem, NC
10.2017 - 12.2019
  • Supervised a team of four managers, ensuring efficient clinic operations and patient communication
  • Implemented quality assurance programs, improving client satisfaction scores by40%
  • Managed staff training and coaching, fostering a high-performing customer service team
  • Analyzed call center data to improve appointment scheduling and patient outreach
  • Developed strategies to increase patient retention and enhance service delivery

Clinic Customer Service Team Lead

Encore Exchange-Winston-Salem, NC
07.2017 - 10.2017
  • Collaborated with clinical teams to improve patient scheduling and communication processes
  • Managed equipment records, increasing inventory accuracy by64%
  • Resolved patient and provider discrepancies, ensuring seamless clinic operations
  • Provided training and mentorship to customer service representatives
  • Assisted in implementing new workflow strategies to optimize patient experience

Education

Diploma - Medical Assistant

Living Arts Institute
Winston-Salem, NC
07.2020

Skills

  • SQL (4 years)
  • EMR systems
  • Supply chain
  • Medical terminology
  • Vital signs
  • Patient care
  • Customer service
  • Laboratory experience
  • Documentation review
  • Physiology knowledge
  • Hospital experience
  • Venipuncture
  • ICD-10
  • Medical records
  • Supervising experience
  • Surgery
  • Specimen collection / processing
  • Clerical experience
  • Anatomy knowledge

Certification

  • BLS-American Red Cross(Jan 2024)
  • CMA-AAMA(Aug. 2020-Oct 2025)

Timeline

Homemaker

03.2024 - Current

Certified Medical Assistant

Forsyth Dermatology-Winston-Salem, NC
12.2021 - 03.2024

Medical Assistant- Externship

United Health Center-Winston-Salem, NC
01.2020 - 09.2020

Clinic Operations Manager- Contact Center

Encore Exchange-Winston-Salem, NC
10.2017 - 12.2019

Clinic Customer Service Team Lead

Encore Exchange-Winston-Salem, NC
07.2017 - 10.2017

Diploma - Medical Assistant

Living Arts Institute

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Carletta Perry