Jennifer Cooper
Registered Medical Assistant
Rock Hill,SC
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Homemaker
07.2022 - 09.2023
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Registered Medical Assistant
Oakview Dermatology
03.2022 - 07.2022
- Scribed for physicians, medication refills, prior authorizations, patient assistance, scheduling, sterile procedures, sterilization of instruments, EMA, biopsy logs.
- Collected and documented patient medical information such as blood pressure and weight
- Prepared and administered medications to alleviate patient symptoms
- Verified patient insurance coverage and collected required co-payments
- Completed clinical procedures and gathered patient data for interpretation by physician
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Prepared lab specimens for diagnostic evaluation
Registered Medical Assistant
Novant Health
10.2021 - 03.2022
- Worked as Registered Medical Assistant under contract post Covid.
- Worked in Primary Care office assisting physicians and patients, scheduling, triage, med refills, paperwork, Worker's Compensation Claims, Prior Authorizations, appeals, denials. Patient Assistance Coordinator, flow manager, vitals, EMR use, proper documentation.
- Contract renewed 3 (90 day) times until I finished due to amount due of travel from my home.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Register Medical Assistant
Carolina Heart Specialists
10.2020 - 05.2021
- Performed in-office procedures, Provided patient care, Obtained patient vitals, Performed blood draws, Triaged patients, Responsible for scheduling patients for appointments, Assisted with insurance verification, Responsible for back office duties, Ordered labs
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Evaluated patient histories, complaints, and current symptoms.
- Was successful with working with insurance companies, patient assistance programs, and pharmacies, to have 96% overall approval rate of getting the patients what they need, or pursuing alternative treatment options.
Registered Medical Assistant (RMA)
Atrium Health
08.2019 - 10.2020
- Currently work up patients, provide precise information regarding vitals, and symptoms and accurately convey this information to physicians
- Received multiple awards in patient service as well as being team oriented person.
Registered Medical Assistant
Sanger Heart and Vascular Institute
08.2014 - 05.2018
- Assisted physicians and Registered Nurses in testing, proficient with EKG, any vital machine, able to be clear and concise with information pertaining to any prior authorization, or STD/LTD disability paperwork, and received multiple awards in customer service and teamwork from physicians, administrators, and fellow colleagues that celebrated achievements on behalf of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
Associate - Health Science
York Technical College
Rock Hill, SC05.2013
Bachelor's - Registered Nursing
Chamberlain College of Nursing-Illinois
Charlotte, NC03.2020
Skills
- EMR (10 years)
- Epic (6 years)
- Patient Care (10 years)
- EKG (10 years)
- Pharmacology
- Medication Management
- CPR Certified (10 years)
- Medical Records (10 years)
- Phlebotomy (10 years)
- Scheduling (10 years)
- Prior Authorization (10 years)
- Referral Coordinator (9 years)
- Liaison for Drug Representative/Manufacturers (5 years)
- Insurance Verification (10 years)
- Patient Assistance (10 years)
- Microsoft Office (10 years)
- FMLA (10 years)
- Documentation review (10 years)
- Employment & labor law (10 years)
- HIPAA (10 years)
- Clinical research
- Administrative experience (10 years)
- Analysis skills (10 years)
- Communication skills (10 years)
- Utilization management
- Organizational skills (10 years)
- Phone etiquette (10 years)
- Medical billing (2 years)
- Medical Scheduling (10 years)
- Laboratory Experience (10 years)
- Case Management (5 years)
Certification
- Nationally Registered Certified Medical Assistant (NRCMA), 05/01/13, 11/01/24, AMT, 2693489
- CPR Certification, 01/01/23, 01/01/25, AHA, 235412380737
- BLS Certification, 01/01/23, 01/01/25
- AED Certification, 01/01/23, 01/01/25
- Top Secret Clearance, 06/01/09, 06/01/24
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 06/01/21, https://share.indeedassessments.com/attempts/acae79d457b82320f40ed90fe1400508eed53dc074545cb7
Personal Information
- Military Service Branch: Navy
- Military Service Rank: E3
Section name
2007-2010 Master At Arms- Graduated from Great Lakes top of my division, as well as being chosen by Commanding Officers to lead 76 men and women to succeed and accomplish any task our division was faced with, while maintaining the highest level of teamwork, and comradery, that ultimately resulted in the success of the entire division graduating leaving no one behind.
Rank E-4
Station: SWFLANT-King's Bay Marine Security Forces Battalion-King's Bay, Georgia
Lackland AFB-San Antonio, TX
FLETC- Graduated with Coxswain's Certificate for small watercrafts.
Secret Security Clearance
Timeline
Homemaker
07.2022 - 09.2023
Registered Medical Assistant
Oakview Dermatology
03.2022 - 07.2022
Registered Medical Assistant
Novant Health
10.2021 - 03.2022
Register Medical Assistant
Carolina Heart Specialists
10.2020 - 05.2021
Registered Medical Assistant (RMA)
Atrium Health
08.2019 - 10.2020
Registered Medical Assistant
Sanger Heart and Vascular Institute
08.2014 - 05.2018
Associate - Health Science
York Technical College
Bachelor's - Registered Nursing
Chamberlain College of Nursing-Illinois
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