CARLETTA SCUDDER
Mequon
Summary
Seasoned professional in conflict resolution, known for high productivity and efficient task completion. Skilled in negotiation, active listening, and communication, ensuring fair outcomes in complex situations. Excel at empathy, patience, and problem-solving to navigate through disputes and foster mutual understanding.
Overview
14
14
years of professional experience
Work History
Debt Resolution Specialists Collections
Rausch Sturm
Brookfield
03.2024 - Current
- Negotiates debt repayment with consumers. Listens carefully to what they say, ask good questions and overcome obstacles. Obtains firm agreements to repay debt in a timely manner.
- Makes informed decisions based on consumers’ needs, account balances and business’ standard operating procedures
- Maintains and updates consumer account data to accurately reflect current status
- Maintains quality standards. Comply with applicable laws and regulations governing third party collections, such as the FDCPA.
Retention Specialist
Charter Spectrum
09.2020 - 03.2024
- Execute retention strategy that strikes balance between saving customers and retaining revenue
- Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e
- Video, data and phone
- Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
Distribution Specialist
Performance Health
Cedarburg
10.2014 - 08.2020
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites
- Picked orders, scanned products and packed boxes
- Coordinated storage locations and product movements
- Collaborated with other departments on supply and quality issues
- Completed daily cycle counts and assisted with monthly audits
- Scheduled pickups and deliveries to maintain smooth operations
- Updated computer tracking system with latest product movements
Data Collection Specialist
Duncan Solutions
Milwaukee
01.2011 - 10.2014
- Utilized proprietary tools to engage with clients, track communications and deliver results
- Monitored accounts on a daily basis and resolving overdue bills and collecting payments from the individuals or businesses responsible for the debts
- Updated account status and records
- Report collections activity and accounts receivable status
Education
High School Diploma -
Kilmer South High
Milwaukee, WI06.2007
Skills
- Customer Relations
- Microsoft Office
- Call center experience in the areas of customer service and/or phone sales
- Order Pulling
- Inventory Auditing
- Loading Trucks
- Shipping and receiving
- Debt negotiation
- Regulatory compliance
- Customer retention
Timeline
Debt Resolution Specialists Collections
Rausch Sturm
03.2024 - Current
Retention Specialist
Charter Spectrum
09.2020 - 03.2024
Distribution Specialist
Performance Health
10.2014 - 08.2020
Data Collection Specialist
Duncan Solutions
01.2011 - 10.2014
High School Diploma -
Kilmer South High