Lori Stallworth-Smith
Louisville,KY
Summary
Seeking a rewarding opportunity that will utilize my interpersonal skills, talents and experience for our professional partnership's continued growth and success. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Collections Specialists
Park Community Credit Union
Louisville, KY
11.2021 - Current
- Contact members that are past due on loans and Visa's
- Utilize multiple systems to incorporate all loans
- Set payment arrangements and recommend a debt solution service to accommodate their needs.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
Small Business Co-Owner
Gray Streak Enterprise, LLC.
Louisville
03.2018 - Current
- Obtain referrals for counselors, Life coaches, Psychologist and Psychiatrist
- Plan Conferences, workshops and seminars
- Oversee day to day operations
- Prepared employees for challenging times through proactive leadership and training initiatives
- Kept costs low by managing overhead, labor hours, and inventory expenses
- Maintained financial stability through regular business forecasting and successful budgeting.
- Developed financial models to project cash flow and profitability.
- Maintained records of all financial transactions including invoices, purchases and payments.
- Monitored customer satisfaction levels by conducting surveys and reviews.
- Researched new technologies that could improve operational efficiency.
- Analyzed data from sales reports to develop strategies for increasing revenue.
Project Coordinator
Discernity
Louisville
04.2017 - 03.2019
- Identify and work to remove barriers to successful project completion, with particular emphasis on resolving issues with subcontractors
- Create and sustain good working relationships with internal and external partners
- Work closely with upper management in planning projects and preparing related documents
- Research vendors for pricing, equipment availability and staffing
- Prepare presentations for management, covering progress, issues, modifications, and achievements.
Director of Music Ministries
Kentucky First Jurisdiction Church of God in Christ
Louisville, Kentucky
03.2009 - 03.2019
- Expedite the planning, coordinate the operation of a comprehensive music ministry
- Developed the organizational structure, leadership and facilitate events
- Prepare annual financial reports and spreadsheets to stay on track annually
- Arrange vocal, and instrumental talents
- Spearhead music projects for large conferences upward 20,000 people.
- Conducted rehearsals with choir, instrumentalists, and vocalists to prepare for special services and events.
- Managed the budget for all music-related activities.
- Provided guidance and mentorship to church musicians.
- Developed and implemented music programming for weekly worship services.
- Coordinated with other departments within the church regarding upcoming musical events.
- Organized annual concerts, recitals, and other related events.
- Researched new music pieces to add to the repertoire of the music ministry group.
- Planned and executed training sessions for volunteers interested in joining the Music Ministry team.
Education
Bachelors Degree in Religion/Digital Discipleship -
Liberty University
05.2026
Certification of Completion of the course of studies for Data Analytics -
LCCC-Louisville Central Community Centers, Inc in cooperation with University of Louisville
06.2021
Business Administration -
ITT Tech
Louisville, KYSkills
- Project Coordinator
- Collections Specialist
- Customer Relations
- Telecommunications
- Data Analytics
- Social Media Content Creator
- Payment posting
- Records Maintenance
- Customer research
- Outbound Calling
- Account Reconciliation
- Stress management techniques
- Collections
- Relationship Building
- Conflict resolution techniques
- Credit and collections
Affiliations
- Woman of Worth (WOW Award) Given for being an outstanding Music Director. One who organizes large groups of people and synchronize talents that gives the WOW affect. Presented by the Women's Department for Kentucky First Jurisdiction Church of God in Christ.
- Lifetime Achievement Award for outstanding service and dedication to the Church of God in Christ Music Department.
Timeline
Collections Specialists
Park Community Credit Union
11.2021 - Current
Small Business Co-Owner
Gray Streak Enterprise, LLC.
03.2018 - Current
Project Coordinator
Discernity
04.2017 - 03.2019
Director of Music Ministries
Kentucky First Jurisdiction Church of God in Christ
03.2009 - 03.2019
Bachelors Degree in Religion/Digital Discipleship -
Liberty University
Certification of Completion of the course of studies for Data Analytics -
LCCC-Louisville Central Community Centers, Inc in cooperation with University of Louisville
Business Administration -
ITT Tech
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