Carlette Smith
St Louis,US
Summary
Persistent leader with over 20 plus years of community involvement and philanthropy serving the greater Dutchtown, Gravois Park, and Benton Park Area. Built with tenacity, eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with proficient understanding of business principles, project management and team leadership. Collaborative with a relentless work ethic. Priding myself of leading by example, working with the ability to assist in formulating and administering policies; exercise discretion in the provision of oversight and coordination of projects or programs; maintain liaison with other governmental agencies and the private sectors; evaluate program performance and achievements; plan for work force needs; professional representation of the organization in compliance with contract negotiations, implementation of the vision of the company, program facilitating, with strategic marketing practices
Overview
12
12
years of professional experience
Work History
DOCY Program Manager
Employment Connection
08.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Collateral Operational Specialist
First Bank
12.2019 - 01.2022
- Perfected and edited loan agreements to improve efficiency and accuracy
- Aided senior credit officers in the processing of complex loan applications
- Updated and Maintained UCC filings/ continuations
- Verified business and consumer collateral
- Collaborated with processing department to ensure timely and accurate documentation was submitted for recording
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Branch Manager
US Bank
08.2012 - 12.2019
- Looked at debt ratios, loan-to-value ratios, credit scores, property valuations, and a variety of other factors when making underwriting decisions
- Pushed for operational changes that resulted in cost savings and higher profit margins
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Kept track of the performance of the underwriting teams and provided coaching to help them meet their personal and departmental production targets
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure
- Assisted Mortgage Representative and Business Representatives by calculating group and individual renewal rates based on customers' background, industry and demographic information
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
Education
Associate of Arts - Liberal Arts and Sciences
St. Louis Community College
St. Louis, MO01.2000
Skills
- Microsoft Office Applications
- Project Management
- Operations Management
- Strategic Planning
- Community Engagement
- Program Management
- Contract Management & Grant Compliance
- Budgeting and financial management
- Transformative leadership
- Partnership Development
- Shareholder Communications
- Effective Communicator and Public Speaker
Timeline
DOCY Program Manager
Employment Connection
08.2023 - Current
Collateral Operational Specialist
First Bank
12.2019 - 01.2022
Branch Manager
US Bank
08.2012 - 12.2019
Associate of Arts - Liberal Arts and Sciences
St. Louis Community College
Similar Profiles
Andrea LewisAndrea Lewis
Manager of Housing Services at Employment ConnectionManager of Housing Services at Employment Connection
Sarah RobbersonSarah Robberson
Career Specialist at Employment ConnectionCareer Specialist at Employment Connection
Zaynab AbutalebiZaynab Abutalebi
Data Entry Clerk at Employment ConnectionData Entry Clerk at Employment Connection