Carlette Walkabout
Summary
I desire an opportunity to obtain a position which allows me to administer my leadership skills acquired through previous positions. By facilitating my current knowledge, adaptability, interpersonal skills and strong work ethic, I am suited to work in areas that utilize my customer service experience. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Network Provider Relations Specialist
Espyr
Marietta, GA
10.2017 - 05.2018
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while adhering to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Complied with facility regulations by promoting highest level of care and service to each and every patient.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
Font Desk Administration
Atlanta Plastic Surgery & Children’s Plastic Group
Atlanta, GA
01.2012 - 09.2017
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for patients using the Epic system.
- Performed administrative support tasks, completing duties within required timeframes.
- Collect and deposit money into accounts, distribute funds from cash accounts to pay bills or invoices, keep records of collections and disbursements and ensure accounts are balanced.
- Supervise other clerical staff and provide training and orientation to new staff.
Education
General Studies Diploma -
Tara High School
05.2005
Some College (No Degree) - Business Administration
Tidewater Community College
Skills
- Epic system
- Microsoft Office
- Appointment Coordination
- Document and File Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
Timeline
Network Provider Relations Specialist
Espyr
10.2017 - 05.2018
Font Desk Administration
Atlanta Plastic Surgery & Children’s Plastic Group
01.2012 - 09.2017
General Studies Diploma -
Tara High School
Some College (No Degree) - Business Administration
Tidewater Community College
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