Carley-Ann Manalo
San Francisco,CA
Summary
Dedicated and professional individual with expertise in customer service within specialty and luxury settings. Experienced in supervising and managing daily operations. Goal is to enhance client satisfaction and streamline operations through effective communication and organizational skills. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Motivated to continuously grow both personally and professionally. Committed to contributing to the team's success and achieving company goals.
Overview
21
21
years of professional experience
Work History
Concierge
Action Property Management at 181 Fremont
04.2022 - Current
- Maintain lobby appearance providing a welcoming atmosphere
- Develop relationships within multiple departments of the 181 community
- Ensure safety by monitoring security systems and reporting suspicious activities and incidents
- Schedule resident deliveries, move-ins and move-outs seamlessly minimizing disruptions to both current and incoming residents and complying to building requirements
- Build rapport with team mates fostering a positive work environment while adapting to changing needs
- Creative approach and dynamic communication skills to find solutions
- Provide personalized assistance with compassion
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards
Store Manager
100% Pure
12.2012 - 03.2019
- Coach, develop and maximize the success of all associates and managers through the implementation of company training programs in areas of: product knowledge, customer service, selling skills and provide consistent constructive feedback
- Foster a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Analyze sales performance of the store and each associate to plan and set daily, monthly and seasonal goals
- Work closely with multiple departments: Human Resource, Marketing, Inventory and SFO's Retail Management and Development office
- Hire, train and mentor new staff members and with low employee turn over within 7 years
- Focus on building brand loyalty by creating a positive and impactful atmosphere for a holistic customer experience
- Weekly Conference Calls: analyzing KPI's, partnered with multiple projects within global community strategizing product launches and directives
- Lead corrective or supportive action plans
- Responsible for staffing and operating the SFO location sixteen hours daily, including holidays
- High volume retail location generating over $730,000 annually out of sixteen stores
- Maintain proper product levels and inventory controls for merchandise to facilitate effective ordering and stock rotation
- Launched educational makeovers and skincare consultations for United Airlines and American Airlines' flight attendants with wellness in mind
- Certified 100% Pure San Francisco International Airport location to for the California Green Business Network recognized by the City of San Francisco
Assistant Manager
The Body Shop
05.2006 - 05.2012
- Execute The Body Shop's values and mission
- Manage, supervise and train staff of 8
- Adhere to procedures for inventory, shipments and handling of damaged/used products
- Set, maintain and revise visual and merchandising to company standards
- Build, develop and nurture clientele base
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Executive Receptionist
Bechtel Corporation
03.2004 - 12.2009
- Greet and screen clients with excellent customer service
- Build professional relationships with private travel companies
- Perform security protocols to protect internal systems, sensitive information and employees
- Managed confidential information with discretion while maintaining accurate records and filing systems.
- Maintained a well-organized front desk area, contributing to a professional atmosphere for clients and visitors.
- Demonstrated adaptability by quickly acclimating to new executive leadership styles and preferences, effectively tailoring administrative support to meet individual needs.
Education
Full Spectrum Doula Training -
Sumi's Touch
San Francisco, CA12.2020
Bachelor of Arts - B.A. - Liberal Studies
San Francisco State University
San Francisco, CA05.2010
Certified Massage Therapist -
World School of Massage and Holistic Healing Arts
San Francisco, CA05.2006
Timeline
Concierge
Action Property Management at 181 Fremont
04.2022 - Current
Store Manager
100% Pure
12.2012 - 03.2019
Assistant Manager
The Body Shop
05.2006 - 05.2012
Executive Receptionist
Bechtel Corporation
03.2004 - 12.2009
Bachelor of Arts - B.A. - Liberal Studies
San Francisco State University
Certified Massage Therapist -
World School of Massage and Holistic Healing Arts
Full Spectrum Doula Training -
Sumi's Touch
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