Carley Davenport
Chesapeake,VA
Summary
Interested in a full time position where my Management experience, excellent communication skills, and attention to detail can be utilized to quickly bring value to your organization.
Overview
11
11
years of professional experience
Work History
Resident Property Manager
Great Atlantic Management
11.2023 - 11.2024
- Assist customers through showing available units, merchandise sales and truck rentals
- Follow up on reservations and inquiries
- Prepare vacant units for rent
- Answer customer inquiries via phone, in person and internet
- Process daily payments and complete daily bank deposit
- Contact delinquent customers for payment
- General office neatness & light cleaning
- Property upkeep & cleanliness
- Monitor Surveillance Cameras
Call Center Manager
Great Atlantic Management
02.2021 - 11.2023
- Manage Customer Support team
- Hire and train call center personnel and other departments
- Develop objectives for the call center day-to-day activities
- Assist with answering calls, emails and live chats
- Point of Contact for escalated customer issues
- Contact customers when account falls past due
- Work along with Operations to set goals and assist with streamlining company policies
- Provide information to customers and create sales leads and complete rentals
- Account auditing
- Create weekly and monthly reports
- Monitor Surveillance Cameras
Assistant Property Manager
Great Atlantic Management
03.2020 - 02.2021
- Assist customers through showing available units, merchandise sales and truck rentals
- Follow up on reservations and inquiries
- Prepare vacant units for rent
- Answer customer inquiries via phone, in person and internet
- Process daily payments and complete daily bank deposit
- Contact delinquent customers for payment
- General office neatness & light cleaning
- Property upkeep & cleanliness
Customer Service Representative
Great Atlantic Storage Management
05.2019 - 03.2020
- Answer customer inquiries via phone, in person and internet
- Take Payments over the phone
- Answer General Property Questions
- Create sale leads
Patient Service Representative
Patient First
01.2016 - 12.2017
- Collecting and entering data of new patients
- Handled cash and credit card payments
- Maintained high standards of customer service
- Maintained clean and orderly waiting areas
Medical Biller & Coder
MD Resource Solutions
01.2014 - 12.2015
- Collecting and entering data of new patients
- Verify Insurance information
- Online Claim Submissions
- Processing patient statements
- Accurately apply payments to patient accounts
- Researched and resolved incorrect payments and EOB rejections
Education
LPN - Nursing
MCI
Virginia Beach, VA10.2016
Skills
- Strong Organizational Abilities
- Quality Management Experience
- Team Leadership
- Issue Resolution Management
- Quick Learner
- Employee Development
- Performance Coaching
- Handling Multiple Lines
- Excel Proficiency
- Sales Proficiency Strategy Expertise
- Property Oversight
- Sales
- Managing Security Camera Systems
Timeline
Resident Property Manager
Great Atlantic Management
11.2023 - 11.2024
Call Center Manager
Great Atlantic Management
02.2021 - 11.2023
Assistant Property Manager
Great Atlantic Management
03.2020 - 02.2021
Customer Service Representative
Great Atlantic Storage Management
05.2019 - 03.2020
Patient Service Representative
Patient First
01.2016 - 12.2017
Medical Biller & Coder
MD Resource Solutions
01.2014 - 12.2015
LPN - Nursing
MCI