Suinuu Petropoulos
Medford,OR
Summary
Dedicated professional with expertise in customer service, conflict resolution, and effective communication. Committed to enhancing experiences and streamlining operational processes.
Overview
9
9
years of professional experience
Work History
Resident Manager
Grace Care LLC
Medford, OR
08.2023 - Current
- Oversaw daily operations, ensuring seamless facility functioning.
- Facilitated staff development and support activities to strengthen overall team capabilities.
- Streamlined scheduling processes to improve the quality and efficiency of resident care services.
- Facilitated effective communication between residents, families, and healthcare providers.
- Addressed resident concerns promptly to enhance overall living experience.
- Utilized CareCommunityOS to oversee and update resident database, ensuring accuracy in personal information, repairs, and lease agreements.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Excellent communication skills, both verbal and written.
Server Support Team Lead
Applebee's Grill + Bar
Medford, OR
07.2017 - 08.2023
- Oversaw server support operations to enhance customer satisfaction during high-demand periods.
- Developed and implemented training programs to ensure new staff adherence to operational procedures and company standards.
- Optimized communication channels between kitchen and front-of-house personnel to enhance overall order accuracy.
- Facilitated targeted training sessions that strengthened staff capabilities and contributed to higher customer satisfaction levels.
- Utilized strong communication and analytical skills to effectively resolve customer inquiries and address issues.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
Education
High School Diploma -
Central Medford High School
Medford, OR06-2016
Skills
- Organized rent collection process
- Conflict resolution skills
- Marketing strategy development
- Collaborative teamwork
- Strong attention to detail
- Strategic issue analysis
- Effective time management
- Skilled in prioritizing concurrent responsibilities
- Strong organizational abilities
- Strategic decision-making
- Accurate data entry
- Customer service expertise
Timeline
Resident Manager
Grace Care LLC
08.2023 - Current
Server Support Team Lead
Applebee's Grill + Bar
07.2017 - 08.2023
High School Diploma -
Central Medford High School