Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carley Mackie

Thomasville,NC

Summary

Detail-oriented and compassionate professional with over 12 years of combined experience in customer service, childcare, and mental health, including 3 years in office management. Currently enrolled in a paralegal certification course, bringing a strong foundation in documentation, problem-solving, and client-focused service. Proven ability to manage multiple responsibilities in high-pressure environments with discretion and professionalism. Eager to apply my organizational skills, communication strengths, and dedication to helping others in a legal support role.

Overview

5
5
years of professional experience

Work History

Office Manager

Impact Systems, LLC.
08.2022 - Current
  • Facilitated full-cycle recruitment, including interviewing and hiring processes, to meet staffing objectives and organizational needs.
  • Monitored employee performance metrics and generated weekly reports to assess goal attainment and productivity trends.
  • Established clear hiring benchmarks and communicated expectations across cross-functional teams to ensure alignment.
  • Fostered a collaborative work environment by cultivating positive relationships and promoting retention initiatives.
  • Maintained staffing levels consistently 20% above routing benchmarks through proactive workforce planning and oversight.

Childcare Specialist

Preferred Childcare, Inc.
02.2022 - 07.2022
  • Implemented behavior management strategies to foster emotional intelligence and constructive social engagement.
  • Facilitated early education through structured learning activities and interactive games to promote cognitive development.
  • Evaluated candidate applications for nanny positions, and conducted preliminary interviews to assess qualifications and fit.
  • Verified references, performed social media reviews, and facilitated background screenings in accordance with client and agency standards.
  • Managed after-hours emergency hotline and documented all urgent matters to maintain continuity and accountability in client services.

Associate Mental Health Professional

Crossnore Communities Day Treatment Program
02.2020 - 02.2022
  • Led structured, goal-oriented psychoeducational group sessions to support clients’ comprehension of emotional, mental, and social development.
  • Prepared detailed and accurate documentation of client services to ensure compliance with organizational and regulatory standards.
  • Underwent quarterly training in crisis intervention, conflict resolution, and Safety Care protocols to remain proficient in risk management procedures.
  • Collaborated with multidisciplinary teams—including families, educators, and clinical staff—by participating in routine treatment planning meetings and progress evaluations.

Education

Bachelor of Arts - Psychology And Criminal Justice

North Carolina Wesleyan College
Rocky Mount
01.2019

High School Diploma -

Robert B. Glenn High School
Kernersville, NC
01.2015

Skills

  • Precise Drafting & Meticulous Proofreading
  • Efficient Document Management
  • Clear & Professional Verbal and Written Communication
  • Strategic Problem Solving
  • Strong Time Management & Prioritization
  • Collaborative Teamwork & Reliable Support
  • Confident Leadership & Proactive Initiative
  • Highly Adaptable in Fast-Paced Environments
  • Discreet Handling of Confidential & Ethical Matters

Timeline

Office Manager

Impact Systems, LLC.
08.2022 - Current

Childcare Specialist

Preferred Childcare, Inc.
02.2022 - 07.2022

Associate Mental Health Professional

Crossnore Communities Day Treatment Program
02.2020 - 02.2022

Bachelor of Arts - Psychology And Criminal Justice

North Carolina Wesleyan College

High School Diploma -

Robert B. Glenn High School

Similar Profiles

CREATE PROFILE
Carley Mackie