Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carley Rideout

Franklin,VA

Summary

Results-driven professional with strong adaptability and team collaboration skills in fast-paced retail environments. Known for exceeding sales targets and providing tailored customer service solutions, alongside extensive knowledge of wireless technology.

Overview

3
3
years of professional experience

Work History

Sales Associate

Victra Verizon
Franklin, Virginia
04.2024 - Current
  • Provided personalized mobile solutions by identifying customer needs, recommending devices, and explaining wireless plans, promotions, and account options.
  • Performed new activations, upgrades, troubleshooting, and technical support for iOS and Android devices.
  • Maintained strong sales performance through effective upselling, cross-selling, and building customer relationships.
  • Processed transactions accurately, assisted with billing questions, and ensured a high-quality retail experience.
  • Collaborated with team members to meet store goals, maintained product displays, and consistently delivered professional customer service in a fast-paced retail environment.

Team Member

Chick-fil-A
Suffolk, Virginia
10.2022 - 04.2024
  • Delivered exceptional customer service in a high-volume, fast-paced environment while maintaining Chick-fil-A's standards of hospitality and professionalism.
  • Operated POS systems, handled cast transactions, and ensured order accuracy.
  • Prepared food items according to safety and quality guidelines, while keeping work areas clean and organized.
  • Supported drive-thru operations, assisted teammates during peak hours, and consistently upheld a positive service-oriented attitude.
  • Demonstrated strong communication, adaptability, and reliability while contributing to smooth daily operations.

Education

High School Diploma -

Windsor High School
Windsor, VA
06-2022

Skills

  • Wireless sales expertise (phones, tablets, watches)
  • Meeting and exceeding monthly performance goals
  • Upselling & cross-selling accessories and services
  • Building long-term customer relationships
  • Understanding of iOS & Android devices
  • Troubleshooting device issues
  • Knowledge of wireless plans & promotions
  • Personalized service based on customer needs
  • Handling billing questions and account concerns
  • Professional conflict resolution

Accomplishments

Graduated with Honors- Strong academic performance

Timeline

Sales Associate

Victra Verizon
04.2024 - Current

Team Member

Chick-fil-A
10.2022 - 04.2024

High School Diploma -

Windsor High School