Carley Scopis
Monument,CO
Overview
3
3
years of professional experience
1
1
Certification
Work History
Laundry Attendant/ Customer Service Agent
Marriott Colorado Springs
Colorado Springs, CO
06.2021 - 03.2023
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Junior Wrangler
Brush Creek Ranch
Saratoga, WY
03.2020 - 03.2021
- Communicated effectively with co-workers regarding changes in assignments or tasks.
- Cleaned and refilled feed buckets and waterers.
- Unloaded hay, grain and other goods to neatly store in proper location.
- Handled, walked, and brushed horses.
- Raked bedding to scoop manure and cleaned animal stalls.
- Rotated livestock on pastures to control grazing.
- Assisted in the grooming of horses, including brushing manes and tails, cleaning hooves and providing baths.
- Provided daily care for horses including feeding, watering, exercising and turnout time.
Education
Lewis Palmer High School
Monument, CO01-2025
Skills
- Customer service
- Problem Solving
- 2024 won Aliorum De Award for work with Special Education students
Languages
Sign Language
Limited
Certification
- Certification in CPR and AED
Timeline
Laundry Attendant/ Customer Service Agent
Marriott Colorado Springs
06.2021 - 03.2023
Junior Wrangler
Brush Creek Ranch
03.2020 - 03.2021
Lewis Palmer High School