Ashley Gonzalez
Longview,WA
Summary
Adaptable Front Desk Agent dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Desk Agent/Laundry Attendant
Best Western Hotel
Kelso, WA
06.2024 - Current
- Resolved customer complaints promptly and courteously.
- Provided excellent customer service while upholding company policies.
- Monitored security cameras in lobby area as needed.
- Maintained cleanliness of lobby area at all times.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
Waitress
El Ranchero
Longview, WA
05.2020 - 09.2020
- Greeted customers and provided menus.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided accurate change for cash transactions using a cash register system.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Associate of Arts - General Degree
Lower Columbia College
Longview, WA06-2021
High School Diploma -
Kelso High School
Kelso, WA06-2021
Skills
- Front Office Support
- Credit and cash payments
- Documentation
- Problem-solving skills
- Fluent in English and Spanish
- Guest Services
- Customer Service
- Time Management
- Data Entry
- Invoicing and Billing
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Agent/Laundry Attendant
Best Western Hotel
06.2024 - Current
Waitress
El Ranchero
05.2020 - 09.2020
Associate of Arts - General Degree
Lower Columbia College
High School Diploma -
Kelso High School