Hi, I’m
Helen Cristina Ramirez
Customer Service Representative
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
years of professional experience
1
Certification
2
Languages
Work History
Hampton Inn & Suites
Front Desk Agent/Phone attendant
08.2023 - 01.2025
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Silicon Valley Education Foundation
WFH, Mentor/Data Entry/Call Center Representative
05.2020 - 07.2023
Job overview
- Streamlined the registration process for new scholars, ensuring efficient data entry and recordkeeping.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches
- Increased call center efficiency by utilizing effective time management and multitasking skills.
Cava Mezze Grill
Prep Team/Customer Service Cashier
02.2021 - 03.2022
Job overview
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Backpack Boyz LLC
Receptionist/Customer service/Data entry
07.2020 - 07.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Erewhon Market
Customer Service
08.2019 - 06.2020
Santa Barbara City College
Photo Clerk
08.2017 - 05.2020
Mellow Mushroom Washington
Hostess/Server
06.2016 - 08.2019
Moby Dick SB
Server/customer service
09.2018 - 01.2019
The Musician Ship Washington
Remote Social Media Coordinator/ Graphic designer
07.2017 - 08.2017
Sakuramen Washington
Server
05.2016 - 08.2016
Walgreens Family Company Washington
Customer Service/Beauty advisor
03.2015 - 03.2016
Education
Capital City PCSWashington, D.C.
High School Diploma
8 2013 - 6 2017
Santa Barbara City CollegeSanta Barbara, CA
08.2017 - 5 2020
Skills
Customer service
Front office support
Fast Typer
Communication Skills
Advanced proficiency in Words, Google Docs, Sheets, Slides
Guest relations
Registration processing
Credit and cash payments
Front desk management
Problem-solving skills
POS systems
Data entry and documentation
Certification
Food Handlers Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent/Phone attendant
Hampton Inn & Suites
08.2023 - 01.2025
Prep Team/Customer Service Cashier
Cava Mezze Grill
02.2021 - 03.2022
Receptionist/Customer service/Data entry
Backpack Boyz LLC
07.2020 - 07.2021
WFH, Mentor/Data Entry/Call Center Representative
Silicon Valley Education Foundation
05.2020 - 07.2023
Customer Service
Erewhon Market
08.2019 - 06.2020
Server/customer service
Moby Dick SB
09.2018 - 01.2019
Photo Clerk
Santa Barbara City College
08.2017 - 05.2020
Santa Barbara City College
08.2017 - 5 2020
Remote Social Media Coordinator/ Graphic designer
The Musician Ship Washington
07.2017 - 08.2017
Hostess/Server
Mellow Mushroom Washington
06.2016 - 08.2019
Server
Sakuramen Washington
05.2016 - 08.2016
Customer Service/Beauty advisor
Walgreens Family Company Washington
03.2015 - 03.2016
Capital City PCS
High School Diploma
8 2013 - 6 2017