Connor Pennell
Front desk agent
South Bend,IN
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
1
1
year of professional experience
Work History
Front Desk Agent, Breakfast Attendant
Home 2 Suite Hotel
Mishawaka, IN
06.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Responded to guest inquiries, providing accurate information about hotel services.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Handled guest complaints professionally, resolving issues promptly to enhance satisfaction.
- Prepared and presented a variety of breakfast items to ensure guest satisfaction.
- Set up breakfast stations efficiently, adhering to health and safety regulations.
- Monitored food quality and freshness, ensuring all items met established standards.
Education
High School Diploma -
John Adams High School
South Bend, IN06-2025
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Guest satisfaction
- Listening skills
- Team collaboration
- Food and beverage services
- Adaptable work style
Timeline
Front Desk Agent, Breakfast Attendant
Home 2 Suite Hotel
06.2025 - Current
High School Diploma -
John Adams High School