Kenitta Bate
San Bernardino,US
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
16
16
years of professional experience
Work History
Front Desk Agent/Bartender/Breakfast Attendant
Hyatt Place Downtown
Riverside, CA
05.2019 - 09.2025
- Manages guest reservations and modifications with a high degree of accuracy, ensuring seamless check-in and check-out experiences.
- Provides exemplary customer service, handling multi-line phone systems and assisting with breakfast service to enhance guest satisfaction.
- Conducts financial transactions with proficiency, processing credit and debit card payments for diverse services including bartending.
- Processed nightly cash and card settlements using POS systems and Ten Key, reconciling discrepancies before shift end.
- Resolved guest billing disputes by researching folios in Centrix and issuing accurate adjustments.
- Prepared and replenished breakfast buffet items to maintain food safety standards and consistent guest satisfaction.
- Trained new front desk hires on multi-line phone procedures and reservation workflows to shorten onboarding time.
- Mixed cocktails and managed bar inventory with POS tracking, reducing drink shortages during peak service.
- Logged incident reports and followed hotel policies to document guest complaints and corrective actions taken.
Front Desk Agent/Breakfast Attendant
Best Western Hotel
Moreno Valley, CA
04.2018 - 07.2018
- Processed guest reservations and managed inquiries and modifications with a focus on accuracy and customer satisfaction.
- Conducted room inspections to ensure quality standards and prepared guest breakfasts, enhancing overall service experience.
- Handled cash and credit transactions at front desk using POS systems, balancing drawer nightly.
- Checked in and assigned rooms using Centrix, reducing registration delays for arriving guests.
- Answered multi-line phone system, routed guest requests to departments and logged service tickets.
Box Office Assistant
Downtown Las Vegas Event Center
Las Vegas, Nevada
04.2017 - 02.2018
- Managed POS system for efficient cash and credit/debit card transaction processing, ensuring accurate financial exchanges.
- Assisted customers with ticket purchases and reservations, delivering up-to-date information on event schedules and offerings.
- Processed ticket refunds and exchanges in Centrix, reducing customer wait times at peak hours.
- Balanced daily cash drawer and reconciled POS Z-reports to resolve discrepancies before closing.
- Entered advanced group bookings into data entry system, preserving seating blocks for event coordinators.
- Printed and affixed will-call tickets for walk-up patrons, preventing admission delays at venue gates.
- Trained seasonal hires on ticketing procedures and POS transaction flows to maintain smooth event operations.
Call Center Representative
C3 for Humana Pharmacy
Las Vegas, Nevada
07.2017 - 12.2017
- Conducted follow-up calls to ensure customer satisfaction and prescription accuracy.
- Resolved complex insurance eligibility issues using Centrix and payer portals, reducing claim rejections.
- Processed refill requests and verified prescription details in pharmacy system to prevent dispensing errors.
- Reconciled daily cash and credit transactions for pharmacy payments, identifying and correcting accounting discrepancies.
- Coordinated with pharmacists to clarify medication interactions and dosing, improving patient safety during calls.
- Trained new hires on multi-line phone etiquette and Centrix workflows, shortening onboarding time for agents.
- Documented call-level notes in CRM for 500+ interactions, enhancing continuity of care across shifts.
- Implemented a call-tagging scheme for common inquiries, accelerating routing and reducing average handling time.
Cashier / Sales Floor Representative
Ross Stores
Las Vegas, Nevada
11.2014 - 12.2017
- Delivered high-quality customer service, ensuring a positive shopping experience and addressing customer inquiries effectively.
- Managed payment transactions with precision and facilitated the efficient operation of clothing fitting rooms.
- Processed high-volume cash and credit transactions on POS terminals while maintaining balanced drawer.
- Restocked sales floor merchandise using planograms to maintain visual standards and reduce stockouts.
- Operated fitting room flow, tracked returns and tagged items to speed customer turnover.
- Resolved customer complaints at point-of-sale, replacing items or issuing refunds per policy.
- Entered price adjustments and markdowns into POS accurately to reflect weekly promotions and sales.
Front Desk Agent / Sales Coordinator
La Quinta
Las Vegas, Nevada
11.2013 - 02.2017
- Managed customer check-ins, addressed reservation inquiries, and processed payments, ensuring guest satisfaction and streamlined front desk operations.
- Coordinated room block reservations for clients, facilitating group accommodations and enhancing event planning efficiency.
- Organized special event calendars, contributing to the successful execution of event logistics and guest services.
- Processed daily cash and credit transactions on POS and Centrix, reconciling receipts and resolving discrepancies promptly.
- Checked guests into reservations using multi-line phone systems and Centrix, reducing lobby congestion during peak shifts.
- Coordinated room assignments with housekeeping and maintenance, accelerating turnaround times for late check-ins.
- Promoted hotel packages and upsold room upgrades to walk-in guests, increasing ancillary revenue per booking.
- Managed group reservation blocks and updated rates in the property system, preventing double-bookings for events.
- Trained new front desk hires on cash handling, multi-line phones, and property procedures to shorten ramp-up time.
Telephone Operator
Venetian/Palazzo Hotel
Las Vegas, Nevada
05.2011 - 03.2013
- Managed multi-line phone systems to deliver information and assist guests, ensuring high standards of customer service were maintained.
- Prepared accurate invoices and shipping documents, contributing to the efficiency of the hotel's operational processes.
- Answered over 200 daily incoming calls on a multi-line phone system, routing guests to correct departments promptly.
- Updated guest wake-up requests and room status in Centrix, reducing missed service requests during shifts.
- Logged lost-and-found reports with timestamps and caller details, improving item recovery accuracy for front desk staff.
- Coordinated emergency notifications to security and housekeeping using established radio protocols for rapid response.
- Processed guest billing inquiries over the phone, reconciled charge discrepancies before forwarding to accounting.
- Trained new operators on phone etiquette and Centrix procedures, shortening their independent call-handling ramp-up.
Receptionist
Goodwill of Southern Nevada
Las Vegas, Nevada
02.2010 - 04.2010
- Welcomed and provided assistance to visitors, handled inquiries, supported applicants with employment forms, and operated a multi-line telephone system.
- Greeted visitors at front desk, recorded arrivals in sign-in log and issued visitor badges.
- Processed incoming mail and routed packages to staff using company mailroom procedures.
- Entered applicant contact details into data entry software, keeping personnel records current and searchable.
- Answered multi-line phone system, routed calls to correct departments, and recorded voicemail requests.
- Scheduled appointments and maintained paper calendar for multiple supervisors to avoid conflicts.
- Maintained lobby cleanliness and arranged promotional displays to present an organized public reception area.
Education
Certificate - Office Administration
Los Angeles City College
California06.2000
High School Diploma -
Los Angeles High School
California06.1987
Certificate -
Teamsters Local 1932 Training Center
San Bernardino, CA05.2026
Skills
- Microsoft Office Suite
- Adobe
- High-volume call Management
- Financial Management
- Customer service
- Ten Key
- Type 35 WPM
- Multi-Line Phones
- POS Systems
- Cash Handling
- Credit/Debit Transactions
- Problem Solving
- Guest Relations
- Inventory Management
- Training & Development
- Problem-solving skills
- Listening skills
- Reservation systems
Timeline
Front Desk Agent/Bartender/Breakfast Attendant
Hyatt Place Downtown
05.2019 - 09.2025
Front Desk Agent/Breakfast Attendant
Best Western Hotel
04.2018 - 07.2018
Call Center Representative
C3 for Humana Pharmacy
07.2017 - 12.2017
Box Office Assistant
Downtown Las Vegas Event Center
04.2017 - 02.2018
Cashier / Sales Floor Representative
Ross Stores
11.2014 - 12.2017
Front Desk Agent / Sales Coordinator
La Quinta
11.2013 - 02.2017
Telephone Operator
Venetian/Palazzo Hotel
05.2011 - 03.2013
Receptionist
Goodwill of Southern Nevada
02.2010 - 04.2010
Certificate - Office Administration
Los Angeles City College
High School Diploma -
Los Angeles High School
Certificate -
Teamsters Local 1932 Training Center