Kenitta Bate
San Bernardino,CA
Summary
Customer-focused professional with extensive experience in customer service and financial transactions. Expertly managed multi-line phone systems and utilized Microsoft Office Suite to enhance operational efficiency. Improved customer retention through effective reservation management and event coordination while fostering strong client relationships.
Overview
2
2
Certifications
16
16
years of professional experience
Work History
Front Desk Agent/Bartender/Breakfast Attendant
Hyatt Place
Riverside, CA
05.2018 - 09.2025
- Managed guest reservations and modifications with a high degree of accuracy, ensuring seamless check-in and check-out experiences.
- Delivered exemplary customer service by managing multi-line phone systems and assisting with breakfast service, contributing to overall guest satisfaction.
- Processed credit and debit card payments for diverse services including bartending, ensuring accurate and efficient financial transactions.
Collections/Closer
Oak Tree Financial Inc.
Moreno Valley, CA
07.2018 - 08.2018
- Cultivated client relationships, facilitating smooth financial closings.
- Structured and processed payment arrangements to assist clients in managing outstanding debts.
- Boosted customer satisfaction through dedicated service and support during transactions.
- Facilitated communication between clients and financial institutions during closings.
Front Desk Agent/Breakfast Attendant
Best Western Hotel
Moreno Valley, CA
04.2018 - 07.2018
- Processed guest reservations and managed inquiries and modifications, ensuring accuracy and high customer satisfaction.
- Welcomed guests and provided check-in assistance at the reception area.
- Responded to guest inquiries and resolved concerns in a timely manner.
Box Office Assistant
Downtown Las Vegas Event Center
Las Vegas, Nevada
04.2017 - 02.2018
- Provided exceptional customer service to enhance visitor experience.
- Assisted customers with ticket purchases and reservations, providing timely information on event schedules and offerings.
- Managed cash register transactions for ticket sales and concessions.
Call Center Representative
C3 for Humana Pharmacy
Las Vegas, Nevada
07.2017 - 12.2017
- Assisted customers with prescription inquiries, resolved billing and payment issues, and managed multi-line phone operations to enhance customer experience.
- Conducted follow-up calls to confirm customer satisfaction and ensure prescription accuracy.
Cashier / Sales Floor Representative
Ross Stores
Las Vegas, Nevada
11.2014 - 12.2017
- Provided exceptional customer service, enhancing shopping experience and resolving inquiries promptly.
- Processed customer transactions accurately and efficiently at retail location.
Front Desk Agent / Sales Coordinator
La Quinta
Las Vegas, Nevada
11.2013 - 02.2017
- Managed customer check-ins, addressed reservation inquiries, and processed payments, enhancing guest satisfaction and optimizing front desk operations.
- Coordinated room block reservations for clients, improving group accommodations and supporting efficient event planning.
Telephone Operator
Venetian/Palazzo Hotel
Las Vegas, Nevada
05.2011 - 03.2013
- Operated multi-line phone systems to manage incoming calls efficiently.
- Assisted guests with inquiries, providing information about hotel services and amenities.
Receptionist
Goodwill of Southern Nevada
Las Vegas, Nevada
02.2010 - 04.2010
- Welcomed visitors, assisted with inquiries, and supported applicants in completing employment forms.
- Facilitated communication by managing incoming calls and directing them appropriately.
Education
Office Administration -
Los Angeles City College
Los Angeles, CaliforniaHigh School Diploma -
Los Angeles High School
Los Angeles, CaliforniaSkills
- Customer Relationship Management
- Effective Communication
- Customer application support
- Microsoft Office Suite
- Ten Key
- High-volume call management
- Reservation Management
- POS system management
- Adobe
Certification
Los Angeles City College-Certificate in Office Administratio-2000
Affiliations
Volunteer Work at Senior Citizen Center-1995-1996
Timeline
Collections/Closer
Oak Tree Financial Inc.
07.2018 - 08.2018
Front Desk Agent/Bartender/Breakfast Attendant
Hyatt Place
05.2018 - 09.2025
Front Desk Agent/Breakfast Attendant
Best Western Hotel
04.2018 - 07.2018
Call Center Representative
C3 for Humana Pharmacy
07.2017 - 12.2017
Box Office Assistant
Downtown Las Vegas Event Center
04.2017 - 02.2018
Cashier / Sales Floor Representative
Ross Stores
11.2014 - 12.2017
Front Desk Agent / Sales Coordinator
La Quinta
11.2013 - 02.2017
Telephone Operator
Venetian/Palazzo Hotel
05.2011 - 03.2013
Receptionist
Goodwill of Southern Nevada
02.2010 - 04.2010
Office Administration -
Los Angeles City College
High School Diploma -
Los Angeles High School