Kenitta Bate
San Bernardino,CA
Summary
Customer-focused professional with extensive experience in customer service and financial transactions. Expertly managed multi-line phone systems and utilized Microsoft Office Suite to enhance operational efficiency. Improved customer retention through effective reservation management and event coordination while fostering strong client relationships.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Front Desk Agent/Bartender/Breakfast Attendant
Hyatt Place
Riverside, CA
05.2018 - 09.2025
- Managed guest reservations and modifications with a high degree of accuracy, ensuring seamless check-in and check-out experiences.
- Delivered exemplary customer service by managing multi-line phone systems and assisting with breakfast service, contributing to overall guest satisfaction.
- Processed credit and debit card payments for diverse services including bartending, ensuring accurate and efficient financial transactions.
Collections/Closer
Oak Tree Financial Inc.
Moreno Valley, CA
07.2018 - 08.2018
- Cultivated client relationships, facilitating smooth financial closings.
- Structured and processed payment arrangements to assist clients in managing outstanding debts.
- Boosted customer satisfaction through dedicated service and support during transactions.
- Facilitated communication between clients and financial institutions during closings.
Front Desk Agent/Breakfast Attendant
Best Western Hotel
Moreno Valley, CA
04.2018 - 07.2018
- Processed guest reservations and managed inquiries and modifications, ensuring accuracy and high customer satisfaction.
- Welcomed guests and provided check-in assistance at the reception area.
- Responded to guest inquiries and resolved concerns in a timely manner.
Box Office Assistant
Downtown Las Vegas Event Center
Las Vegas, Nevada
04.2017 - 02.2018
- Provided exceptional customer service to enhance visitor experience.
- Assisted customers with ticket purchases and reservations, providing timely information on event schedules and offerings.
- Managed cash register transactions for ticket sales and concessions.
Call Center Representative
C3 for Humana Pharmacy
Las Vegas, Nevada
07.2017 - 12.2017
- Assisted customers with prescription inquiries, resolved billing and payment issues, and managed multi-line phone operations to enhance customer experience.
- Conducted follow-up calls to confirm customer satisfaction and ensure prescription accuracy.
Cashier / Sales Floor Representative
Ross Stores
Las Vegas, Nevada
11.2014 - 12.2017
- Provided exceptional customer service, enhancing shopping experience and resolving inquiries promptly.
- Processed customer transactions accurately and efficiently at retail location.
Front Desk Agent / Sales Coordinator
La Quinta
Las Vegas, Nevada
11.2013 - 02.2017
- Managed customer check-ins, addressed reservation inquiries, and processed payments, enhancing guest satisfaction and optimizing front desk operations.
- Coordinated room block reservations for clients, improving group accommodations and supporting efficient event planning.
Telephone Operator
Venetian/Palazzo Hotel
Las Vegas, Nevada
05.2011 - 03.2013
- Operated multi-line phone systems to manage incoming calls efficiently.
- Assisted guests with inquiries, providing information about hotel services and amenities.
Receptionist
Goodwill of Southern Nevada
Las Vegas, Nevada
02.2010 - 04.2010
- Welcomed visitors, assisted with inquiries, and supported applicants in completing employment forms.
- Facilitated communication by managing incoming calls and directing them appropriately.
Education
Office Administration -
Los Angeles City College
Los Angeles, CaliforniaHigh School Diploma -
Los Angeles High School
Los Angeles, CaliforniaSkills
- Customer Relationship Management
- Effective Communication
- Customer application support
- Microsoft Office Suite
- Ten Key
- High-volume call management
- Reservation Management
- POS system management
- Adobe
Certification
Los Angeles City College-Certificate in Office Administratio-2000
Affiliations
Volunteer Work at Senior Citizen Center-1995-1996
Timeline
Collections/Closer
Oak Tree Financial Inc.
07.2018 - 08.2018
Front Desk Agent/Bartender/Breakfast Attendant
Hyatt Place
05.2018 - 09.2025
Front Desk Agent/Breakfast Attendant
Best Western Hotel
04.2018 - 07.2018
Call Center Representative
C3 for Humana Pharmacy
07.2017 - 12.2017
Box Office Assistant
Downtown Las Vegas Event Center
04.2017 - 02.2018
Cashier / Sales Floor Representative
Ross Stores
11.2014 - 12.2017
Front Desk Agent / Sales Coordinator
La Quinta
11.2013 - 02.2017
Telephone Operator
Venetian/Palazzo Hotel
05.2011 - 03.2013
Receptionist
Goodwill of Southern Nevada
02.2010 - 04.2010
Office Administration -
Los Angeles City College
High School Diploma -
Los Angeles High School