DENAVIEN DITTO
San Bernardino,CA
Summary
Offering strong organizational skills and customer-focused approach, eager to learn and grow in healthcare setting. Brings familiarity with patient intake processes and administrative tasks, ensuring accurate data entry and effective communication. Ready to use and develop skills in patient interaction and administrative support in this role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton
11.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Warehouse Worker
Amazon
08.2024 - 02.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Server
San Manuel Stadium
04.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Skills
- Customer service
- Guest services
- Problem-solving skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
Certification
- First Aid Certification - American Red Cross or Emergency Care & Safety Institute.
- Certified Community Health Worker (CHW) - National Board of Public Health.
Timeline
Front Desk Agent
Hilton
11.2024 - Current
Warehouse Worker
Amazon
08.2024 - 02.2025
Server
San Manuel Stadium
04.2023 - 07.2024