Carley Woody
Santa Clarita,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Full Time Customer Service Agent
Net Billing
05.2022 - Current
- Data entry, respond to customer inquiries via phone, chat, and email.
- Record and return voicemails in timely manner
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Manage 50-100 calls, emails, and chat inquiries per day
Part Time Store/Packaging Associate
The UPS Store
09.2021 - 05.2022
- Sales, packaging, returns, customer service, inventory
- Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
- Assisted in training of new employees, sharing knowledge of best practices and company policies.
- Loaded merchandise into specific packages most suited for product dimensions.
- Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
Part Time Operations Associate
Legoland Sea Life
02.2019 - 07.2019
- Cleaning exterior of tanks, customer service, educational representative
- Interact with high volume of guests per day
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Incorporated multiple types of teaching strategies about different species in aquarium and shed light on environmental impacts
Intern/Assistant
Bressi Ranch Pet Hospital
01.2019 - 03.2019
- Cleaning kennels, laundry, disinfecting surfaces, filling prescriptions (with supervision)
- Completed research, compiled data, and assisted in timely reporting.
- Assisted in project management for successful completion of team objectives and deadlines.
Education
Bachelor of Arts - Psychology
OSU
Corvallis, OR02.2024
Bachelor of Arts - Psychology
CSU Northridge
Northridge, CA05.2021
Some College (No Degree) -
COC
Canyon Country, CABUS-136 Personal Finance, Math 50 -
Palomar College
05.2019
High Tech High North County
San Marcos, California06.2019
Skills
- Google Workspace
- Customer RMA management
- Order Processing
- Customer Service
- Billing Adjustments and Refunds
- Conflict Resolution
- Filing
- Active Listening
- Call Management
- Live chat support
- Technical Support
- Data Entry
Timeline
Full Time Customer Service Agent
Net Billing
05.2022 - Current
Part Time Store/Packaging Associate
The UPS Store
09.2021 - 05.2022
Part Time Operations Associate
Legoland Sea Life
02.2019 - 07.2019
Intern/Assistant
Bressi Ranch Pet Hospital
01.2019 - 03.2019
Bachelor of Arts - Psychology
OSU
Bachelor of Arts - Psychology
CSU Northridge
Some College (No Degree) -
COC
BUS-136 Personal Finance, Math 50 -
Palomar College
High Tech High North County
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