TUHIN AKHANDA
Jackson Heights,NY
Summary
Multilingual administrative and customer service professional with 5+ years of experience supporting education programs, public services, and diverse communities. Skilled in customer service, application processing, records management, document verification, data entry, reporting, testing administration, and program coordination. Proficient in SharePoint, LAMPS, ASISTS, LACES, BEST Plus, Symphony, SAM, Microsoft Excel, Power BI, Microsoft Office, and Google Workspace. Recognized for accuracy, organization, confidentiality, and delivering responsive service. Fluent in English, Bengali, Hindi, and Urdu.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist (Full Time)
Queens Public Library
07.2022 - Current
- Deliver customer service by assisting patrons with programs, services, account inquiries, and resource navigation.
- Process registrations, verify participant information, maintain confidential records, and update databases using Symphony and SAM.
- Track operational and program data using Microsoft Excel and Power BI to support reporting and performance monitoring.
- Coordinate educational and community programs by managing schedules, participant communications, and program documentation.
- Provide technology instruction, troubleshoot user issues, and collaborate with cross-functional teams to support daily operations.
Adult Learning Support Specialist (Part-Time)
Queens Public Library
07.2021 - 06.2022
- Assisted applicants with registration, enrollment, eligibility documentation, and program requirements for adult education services.
- Administered BEST Plus computer-based assessments while ensuring compliance with testing procedures.
- Maintained accurate participant records and enrollment data using LACES and ASISTS.
- Responded to participant inquiries, performed data entry, and connected clients with community resources and public services.
Manager
Global Driving School
03.2020 - 06.2021
- Managed office operations, scheduling, customer service, and administrative workflow.
- Maintained records, processed transactions, coordinated staff schedules, and resolved customer concerns efficiently.
Education
Bachelor of Business Administration -
City College of New York
09.2026
Associate of Arts - Psychology
LaGuardia Community College
09.2024
Skills
- Microsoft Excel
- Power BI
- Microsoft Office
- Google Workspace
- SharePoint
- LAMPS
- ASISTS
- LACES
- BEST Plus
- Symphony
- SAM
LANGUAGES
English
Bengali
Hindi
Urdu (Fluent)
CORE COMPETENCIES
- Customer Service
- Administrative Support
- Application & Registration Processing
- Records Management
- Document Verification
- Data Entry & Reporting
- Program Coordination
- Computer-Based Testing
- Microsoft Excel
- Power BI
- SharePoint
- Microsoft Office
- Google Workspace
- Multilingual Communication
Timeline
Customer Service Specialist (Full Time)
Queens Public Library
07.2022 - Current
Adult Learning Support Specialist (Part-Time)
Queens Public Library
07.2021 - 06.2022
Manager
Global Driving School
03.2020 - 06.2021
Associate of Arts - Psychology
LaGuardia Community College
Bachelor of Business Administration -
City College of New York