Carli Castrejon
Buda,TX
Summary
Dynamic team leader with a proven track record at TEAM Schostak Family Restaurants, excelling in customer service and team management. Adept at resolving conflicts and enhancing team productivity, I leverage effective communication and great documentation skills to drive operational excellence and foster a positive work environment.
Overview
8
8
years of professional experience
Work History
Team Leader
TEAM Schostak Family Restaurants!
Benton Harbor, MI
10.2023 - Current
- Oversaw daily workloads and workflow for smooth operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Server Supervisor
Point O'Woods Country Club
Benton Harbor, MI
05.2023 - 09.2023
- Coordinated with staff members to ensure smooth operations during peak hours.
- Maintained cleanliness of the restaurant and kitchen areas.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Stayed informed about daily specials, new menu items, promotions.
Supervisor
Zingerman's Roadhouse
Ann Arbor, MI
06.2022 - 04.2023
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed strategies to improve team performance and productivity.
- Complied with company policies, objectives and communication goals.
Bartender
Miller Apple
Saginaw, MI
09.2017 - 05.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Processed payments accurately and efficiently with POS system.
Education
Bachelor of Arts - Communications
Saginaw Valley State University
Saginaw, MI05-2022
Skills
- Team management
- Customer service
- Effective communication
- Multitasking
- Loss prevention
- Written communication
- Documentation and reporting
Timeline
Team Leader
TEAM Schostak Family Restaurants!
10.2023 - Current
Server Supervisor
Point O'Woods Country Club
05.2023 - 09.2023
Supervisor
Zingerman's Roadhouse
06.2022 - 04.2023
Bartender
Miller Apple
09.2017 - 05.2022
Bachelor of Arts - Communications
Saginaw Valley State University
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