Zoe Wilburn
Houston,TX
Summary
Skilled specialist with a proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in body contouring, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives. Knowledgeable licensed medical esthetician with a solid foundation in specialized tasks and a track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management, ensuring smooth workflow and successful completion of projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Body Contouring Specialist
Bellaire Dermatology Associates
Bellaire, TX
05.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Discussed procedures and treatment options with clients.
- Performed non-invasive body contouring treatments, resulting in improved patient body confidence.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
Assistant Sales Manager
Glo Sun Spa
Houston, Texas
12.2021 - 05.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Coordinated office operations and kept store in compliance with company standards.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures by counting drawers and managing security.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Education
High School Diploma -
Stephen F Austin High School
Sugar Land, TXPremier Esthetics Diploma - Esthetics
Institute of Cosmetology & Esthetics
Houston, TXSkills
- Relationship building and management
- Customer consultation
- Product expertise
- Research
- Performance improvement
- Dependable and Responsible
- Teamwork and Collaboration
- Flexible and Adaptable
- Decision Making
- P>Analytical and Critical Thinking
- P>Problem-Solving
- Customer relations
- Expert problem solving
Certification
- Licensed Esthetician - Texas Board of Cosmetology.
- CPR/AED Certification
- Trained and certified in Resonic Cellulite - Allergan
- Conducted treatments for the Allergan Resonic Cellulite Clinical trials
- CoolSculpting University Certification
- Masters Certification at CoolSculpting Univisity
- DermTech Certification
- Cryotherapy Certification
- Licensed certifications for Microneedling, Dermaplanning, Microdermabrasions, and Advanced Chemical Peels
Timeline
Body Contouring Specialist
Bellaire Dermatology Associates
05.2022 - Current
Assistant Sales Manager
Glo Sun Spa
12.2021 - 05.2023
High School Diploma -
Stephen F Austin High School
Premier Esthetics Diploma - Esthetics
Institute of Cosmetology & Esthetics
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