Carli Kemmer
Long Beach,WA
Summary
Dynamic Pharmacy Technician with proven expertise at Peninsula Pharmacies in prescription processing and patient education. Recognized for enhancing workflow efficiency and delivering exceptional customer service. Skilled in inventory management and HIPAA compliance, fostering trust and satisfaction among patients while ensuring accurate medication dispensing. Committed to maintaining high standards in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Peninsula Pharmacies
Long Beach, WA
05.2024 - Current
- Processed prescriptions accurately and efficiently, ensuring compliance with regulatory standards.
- Assisted pharmacists in preparing medications, enhancing workflow and reducing wait times.
- Maintained inventory levels using pharmacy management software to optimize stock availability.
- Educated patients on medication usage and potential side effects, improving adherence and satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Bank Teller
Bank of the Pacific
Long Beach, WA
12.2021 - 08.2023
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and problem resolution.
- Maintained cash drawer accuracy through diligent tracking and reconciliation of daily transactions.
- Collaborated with team members to streamline operations, enhancing overall branch efficiency.
- Trained new tellers on procedures and system usage, fostering a supportive learning environment.
- Monitored and reported suspicious activities to maintain security and compliance standards.
- Provided product knowledge to customers, promoting bank services that met their financial needs.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
Certified Pharmacy Technician - Pharmacy Technician
Pharmacy Technician University
Long Beach, WAHigh School Diploma -
Ilwaco High School
Ilwaco, WA06.2021
Skills
Prescription processing
Patient education
Inventory management
Pharmacy software
Medication preparation
Customer service
Attention to detail
HIPAA adherence
Problem resolution
Communication skills
Cash handling accuracy
Transaction processing
Product knowledge
Confidentiality and HIPAA
Answering customer questions
Insurance billing
Medication dispensing
Prescription filling
Insurance verification
Supply restocking
Timeline
Pharmacy Technician
Peninsula Pharmacies
05.2024 - Current
Bank Teller
Bank of the Pacific
12.2021 - 08.2023
Certified Pharmacy Technician - Pharmacy Technician
Pharmacy Technician University
High School Diploma -
Ilwaco High School