Carli King
Port Charlotte,FL
Summary
Results-oriented shift leader with a proven track record in enhancing customer experiences and optimizing team performance. Skilled in problem-solving and multitasking, with a focus on implementing process improvements that drive efficiency.
Dedicated shift leader known for strong service management and effective problem-solving skills. Expertise in training staff and implementing strategies that enhance operational excellence and foster customer loyalty.
Overview
6
6
years of professional experience
Work History
Shift Leader
Starbucks
Destin, FL
08.2024 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Enhanced customer experience by resolving complaints and ensuring satisfaction.
- Trained new team members on company standards and customer service techniques.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented process improvements that increased workflow efficiency during peak hours.
- Collaborated with management to develop strategies for increasing sales and customer loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Service Assistant
Al's Beach Club
Fort Walton Beach, FL
03.2024 - 08.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new staff on service protocols and operational best practices for enhanced efficiency.
- Assisted with daily operations, ensuring cleanliness and organization of the service area.
- Collaborated with team members to maintain inventory levels and restock supplies efficiently.
- Implemented improved procedures for order processing, reducing wait times for customers.
- Monitored equipment functionality, reporting maintenance needs to ensure seamless operations.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Increased sales by offering personalized recommendations based on customer needs.
Head Hostess
The Crab Trap
Destin, FL
03.2023 - 03.2024
- Trained and mentored new host staff on customer service standards and operational procedures.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Implemented procedures to reduce wait times during peak hours, improving overall efficiency.
- Managed reservations and seating arrangements to optimize guest flow and enhance dining experience.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Analyzed feedback data to identify trends, driving improvements in service quality and operations.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Hostess
Boshamps Oyster House
Destin, FL
08.2022 - 03.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Communicated effectively with kitchen and serving staff to enhance service efficiency.
- Trained new host staff on procedures, enhancing team performance and customer satisfaction.
- Handled guest inquiries and complaints professionally, ensuring positive dining experiences.
- Collaborated with management to implement improvements in seating arrangements and workflow.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Head Hostess
The Pancakery Of Destin, Fl
Destin, FL
07.2020 - 08.2022
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Implemented procedures to reduce wait times during peak hours, improving overall efficiency.
- Trained and mentored new host staff on customer service standards and operational procedures.
- Developed training materials for onboarding processes, enhancing consistency in service delivery.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL05-2024
Skills
- Shift management
- Team supervision
- Service management
- Sales and upselling strategies
- Cash handling
- POS system operation
- Inventory counts
- Workflow management
- Tactical planning
- Problem-solving
- Adaptable scheduling
- On-the-job training
- Staff development
- Leadership skills
- Teamwork
- Operational excellence
- Shift management
- Multitasking
- Organizational skills
- Attention to detail
- Active listening
- Time management
- Teamwork and collaboration
- Willingness to learn
- Reliability
Timeline
Shift Leader
Starbucks
08.2024 - Current
Service Assistant
Al's Beach Club
03.2024 - 08.2025
Head Hostess
The Crab Trap
03.2023 - 03.2024
Hostess
Boshamps Oyster House
08.2022 - 03.2023
Head Hostess
The Pancakery Of Destin, Fl
07.2020 - 08.2022
High School Diploma -
Fort Walton Beach High School