Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Languages
References
Timeline
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Carlianna Marseille

Fort Myers,USA

Summary

Dynamic and compassionate new graduate nurse with 4 years of experience as a Patient Care Liaison at Lee Health, excelling in patient advocacy, crisis management, and care coordination. Proven ability to enhance patient satisfaction through clear communication, conflict resolution, and quality improvement initiatives in high-pressure settings. Skilled in medical terminology and dedicated to delivering ethical, patient-centered care. Passionate about transitioning into a nursing role in critical care, with strong interest in pediatric, adult, or women’s health populations. Committed to advancing clinical excellence and supporting patients and families through complex healthcare experiences.

Overview

5
5
years of professional experience

Work History

Patient Care Liasion

Lee Health
Fort Myers, USA
02.2021 - Current
  • Compassionate and detail-oriented Patient Care Liaison with 4 years of experience in delivering exceptional service in fast-paced emergency department settings.
  • Skilled in acting as a liaison between patients, families, and healthcare teams, ensuring clear communication, addressing concerns, and providing timely updates.
  • Adept at managing patient flow, coordinating care plans, and facilitating smooth transitions between departments.
  • Committed to advocating for patient needs while maintaining a supportive and empathetic presence.
  • Proficient in navigating high-pressure environments with a focus on patient satisfaction and quality care.

Cashier

Marshalls
Miramar
12.2019 - 07.2020
  • Processed transactions accurately while maintaining high customer service standards, managed cash drawer reconciliation, and resolved customer inquiries efficiently.
  • Streamlined checkout procedures during peak hours, reduced queue times, and maintained error-free cash handling while serving diverse customer base.

Education

ASN -

Florida Southwestern State College
Punta Gorda
05.2025

Skills

  • Patient Advocacy
  • Team Collaboration
  • Crisis Management
  • Quality Improvement
  • Medical terminology
  • Professionalism and ethics
  • Patient confidentiality
  • Conflict resolution
  • CPR certification
  • Basic life support

References

  • Zuheir Mirza, zuheir.mirza@leehealth.org, 407-766-2537
  • Carrie Shadduck, Carrie.shadduck@leehealth.org, 607-296-1310

Languages

  • English, Native
  • Creole, Proficient
  • French, Novice

Accomplishments

  • Shorepoint Heath Punta Gorda Med Surg ( 09/5/2023 - 12/04/2023)

Skills Developed: Basic patient assessments, vital signs, hygiene assistance, documentation, therapeutic communication.

  • HCA Fawcett Port Charlotte Cardiac Stepdown (01/20/2024 - 04/12/2024)

Skills Developed: Assisted in the care of patients with acute cardiac conditions, including telemetry monitoring, focused cardiac assessments, and medication administration under RN supervision. Supported oxygen therapy, patient education, and interdisciplinary collaboration. Gained experience in early recognition of clinical deterioration and EHR documentation.

  • Sarasota Memorial Main Pediatrics , Obstetrics , Behavioral Health (08/26/2024 - 12/09/2024)

Skills Developed: Rotated through pediatric, maternity, and behavioral health units. Provided age-appropriate care, conducted newborn and pediatric assessments, and supported breastfeeding and postpartum education. Assisted in therapeutic communication, safety monitoring, and crisis intervention in mental health settings. Strengthened skills in family-centered care and interdisciplinary collaboration..

  • HCA Fawcett Port Charlotte Cardiac Stepdown (01/13/2025 - 3/28/2025)

Skills Developed: Clinical judgment, teamwork, patient education, organization, communication with healthcare team.

  • Sarasota Memorial Venice Preceptorship Neuro Med/Surg (03/28/2025 - 04/20/2025)

Skills Developed: Completed senior preceptorship in a fast-paced neuro medical-surgical unit. Managed a full patient assignment under RN supervision, performed comprehensive neuro assessments, administered medications, and participated in care planning and discharge education. Strengthened clinical judgment, time management, and communication with interdisciplinary teams.

Languages

English
Native/ Bilingual
Haitian Creole
Full Professional

References

References available upon request.

Timeline

Patient Care Liasion

Lee Health
02.2021 - Current

Cashier

Marshalls
12.2019 - 07.2020

ASN -

Florida Southwestern State College