Carlie Carranza
New Waverly,TX
Summary
Dynamic Patient and Insurance Coordinator with extensive experience at Bryan Orthodontics, excelling in insurance claims processing and customer service. Proven ability to streamline insurance verification and enhance patient communication, ensuring timely resolution of inquiries. Skilled in organizing workflows and collaborating with teams to achieve optimal patient satisfaction and efficient claims management.
Overview
5
5
years of professional experience
Work History
Patient and Insurance Coordinator
Bryan Orthodontics
11.2019 - 01.2025
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
High School Diploma -
Huntsville High School
Huntsville, TXAveda Arts & Sciences Institute
Shenandoah, TXSkills
- Insurance claims processing
- Insurance processes
- Insurance verification
- Customer service and assistance
- Dental insurance experience
- Insurance coverage verification
- Organizing and prioritizing work
- Appointment scheduling
- Teamwork and collaboration
- Prior authorization processing
- Customer service
- Data entry software
Timeline
Patient and Insurance Coordinator
Bryan Orthodontics
11.2019 - 01.2025
High School Diploma -
Huntsville High School
Aveda Arts & Sciences Institute
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