CARLIE FIDA
Glen Burnie,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a healthcare administration position. Ready to help achieve company goals and help patients gain access to quality care.
Overview
6
6
years of professional experience
Work History
Office Manager/Medical Assistant
Patricia G. Gao M.D. LLC.
07.2020 - Current
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees
- Reduced denied claims through diligent review, correction, and resubmission of claims
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Patient Care Technician
Pathways & J Kent Mcnew Family Medical Center
06.2018 - 10.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Patient Care Assistant
Baltimore Washington Medical Center
07.2018 - 01.2019
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
Education
Bachelor Of Science - Healthcare Administration
Purdue Global
Medical Assistant Certificate -
Purdue University Global
02.2023
Skills
- Multidisciplinary team collaboration
- Organizational Skills
- Healthcare operations
- Medical terminology understanding
- Critical Thinking
- Clinical Staff Management
- Insurance Verification
- Medical Billing
- Patient Care
Clinical Skills And Procedures
- Vital Signs ( Blood pressure, Pulse, Respiration, Temperature, Oxygen saturation, Height, Weight)
- Phlebotomy
- Injections ( Intramuscular, Subcutaneous )
- EKG
- Suture Removal
- First Assist on minor procedures ( Skin tag removal, Skin Biopsy, Cyst Removal, Cryotherapy)
- Documentation in EHR ( Vitals, Medication changes, Patient notes)
- PHQ2 PHQ9 (Depression Screening)
- MMSE (Mini Mental State Exam)
Timeline
Office Manager/Medical Assistant
Patricia G. Gao M.D. LLC.
07.2020 - Current
Patient Care Assistant
Baltimore Washington Medical Center
07.2018 - 01.2019
Patient Care Technician
Pathways & J Kent Mcnew Family Medical Center
06.2018 - 10.2020
Bachelor Of Science - Healthcare Administration
Purdue Global
Medical Assistant Certificate -
Purdue University Global
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