Carlie Martinez
West Seneca
Summary
Compassionate and detail-oriented Patient Care Assistant at Orchard Heights Inc., skilled in patient oriented care and collaborative team work. Successfully enhanced patient experiences through effective communication and emotional support, while ensuring accurate documentation and safety compliance. Proven ability to collaborate with healthcare teams to achieve optimal outcomes in patient care.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant
Orchard Heights Inc.
01.2022 - Current
- Provide direct and indirect patient care in an assisted living setting
- Assisted in daily patient care activities, ensuring comfort and safety of patients
- Supported mobility needs of patients through assistance in walking and transferring techniques.
- Facilitated communication between patients, families, and medical personnel to optimize care delivery.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Pharmacy Technician
Rite Aid Pharmacy
10.2019 - 01.2022
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Assisted pharmacists in preparing prescription medications and managing inventory levels.
- Operated pharmacy management software to track prescriptions and patient information efficiently.
- Processed insurance claims and resolved billing discrepancies to enhance customer satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Associate Degree in Nursing - Nursing
Trocaire College
Buffalo, NY12-2025
High School Diploma -
Orchard Park High School
Orchard Park, NY06-2016
Skills
- Medical terminology
- Written and verbal communication
- Emotional support
- Multitasking
- Team collaboration
- Patient advocacy
Timeline
Patient Care Assistant
Orchard Heights Inc.
01.2022 - Current
Pharmacy Technician
Rite Aid Pharmacy
10.2019 - 01.2022
Associate Degree in Nursing - Nursing
Trocaire College
High School Diploma -
Orchard Park High School