Carlie Mulberry
Dallas,TX
Summary
Detail-oriented airline operations professional with over 4 years of experience in flight control, operational support, and safety management. Specializes in load distribution, ground service direction, and ensuring compliance with weight and balance standards. Completed Load Distribution Desk training in February 2026, contributing to effective daily decision-making and operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Operations Agent (Load Distribution Desk)
Delta Air Lines
Dallas, TX
02.2026 - Current
- Coordinated aircraft loading procedures, ensuring accurate weight and balance calculations to facilitate on-time flight operations.
- Collaborated with ramp operations, gate agents, flight crews, and cargo, contributing to timely departures and seamless operations.
- Ensured safety, accuracy, and attention to detail to enhance operational efficiency in fast-paced airport environment.
Operations Agent (RTSM)
Delta Air Lines
Dallas, TX
08.2025 - Current
- Coordinated operational activities, ensuring safe and timely departures for all flights.
- Monitored assigned flights, communicated schedule changes, and updated operational status to relevant teams.
- Coordinate service activities with ramp, gate, load distribution, and leadership teams
- Analyzed operational conditions and recommended solutions to mitigate disruptions during irregular operations.
Customer Service Representative (Ramp)
Delta Air Lines
Dallas, TX
04.2018 - Current
- Loaded/unloaded aircraft, ensuring compliance with Delta safety and loading procedures to facilitate efficient operations.
- Verified baggage and cargo placement, aligning with load plans to maximize aircraft capacity.
- Coordinated with Operations and Gate Agents, maintaining on-time performance and enhancing turnaround efficiency.
- Developed extensive knowledge of aircraft turnaround and ground operations.
Education
High School Diploma -
Viera Highschool
Skills
- Load Management
- Flight Operations Coordination
- Flight Monitoring
- Load Planning
- Aircraft Turnaround
- Delay Management
- Ground Services
- Safety Compliance
- RTSM
- Microsoft Office
Certification
Load Distribution Desk
Timeline
Operations Agent (Load Distribution Desk)
Delta Air Lines
02.2026 - Current
Operations Agent (RTSM)
Delta Air Lines
08.2025 - Current
Customer Service Representative (Ramp)
Delta Air Lines
04.2018 - Current
High School Diploma -
Viera Highschool