Patrick Joyce
San Antonio,TX
Summary
Works well under pressure, Attention to Detail, Highly Organized, Enthusiastic learner, certified in Security Plus, knowledgeable in Attacks, Threats, and vulnerabilities, Architecture and Design Implementation, Operations, and Incident Response, as well as Governance and Compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level CyberSecurity position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Load Distribution Desk / Operations agent
services / Delta Air Lines Inc
07.2019 - Current
- Responsible for coordinating airline operations, managing schedules, and passengers, and coordinating boarding and descending tasks
- Provide exceptional customer service at all times, respond to inquiries, and accommodate unexpected circumstances
- Accountable for correct weight and balance, on-time departures, safety, security, and customer service delivery
- Monitor aircraft and FAA frequencies and ensure proper data is transmitted to internal and public information display screens and personnel
- Coordinate service activities and needs/ changes with contracted service groups
- Manage all flights assigned to specific areas, including delayed departure time assignments, coordinate service needs, and communicate the current state of flight to appropriate personnel
- AVERAGE HOURS WORKED: 40/ 4 days week / 10 hours per day
- Understood FAA, TSA, and airport regulations and verified compliance
Clerk/ Cashier
ARMY RESIDENCE COMMUNITY
08.2011 - 08.2018
- Maintain cash drawer
- Stock shelves
- Order product as needed, maintain store budget
- Greet all costumers
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
Education
Bachelor's degree - Science of Cyber Security
Hallmark University School of IT
San Antonio, TX06.2023
Skills
- Green: Highly Organized
- Yellow: Coding (5 years)
- Yellow: Governance, Risk, and Compliance (5 years)
- Yellow: Network security and Monitoring (5 years)
- Yellow: Threats, Attacks, and Vulnerabilities (5 years)
- Yellow: programming language C and Python (5 years)
- Green: Attention to Detail
- Green: Logistics
- Yellow: Architecture and Design Implementation (5 years)
- Green: Creative Problem Solver
- Green: Knowledge of safety and Security (5 years)
- Yellow: Operations and Incident Response (5 years)
- Green: Staying current on latest industry trends
- Yellow: Network Intrusion Detection (5 years)
- Green: Antivirus software (5 years)
- Orange: Computer Networking (3 years)
- Yellow: Information Security (5 years)
- Yellow: NIST standards (5 years)
- Yellow: Cybersecurity (5 years)
- Yellow: Microsoft Windows (5 years)
- Certifications and Licenses
- CompTIA Security
- June 2023 to June 2026
- Orange: Computer Networking (3 years)
- Yellow: Information Security (5 years)
- Yellow: NIST standards (5 years)
- Yellow: Cybersecurity (5 years)
- Yellow: Microsoft Windows (5 years)
- Certifications and Licenses
- CompTIA Security
- June 2023 to June 2026
- Office Operations
- Creative Solutions
- Performing Mathematics
Certification
- Security Plus, Comptia - 06-12-23, 06-12-26
Timeline
Load Distribution Desk / Operations agent
services / Delta Air Lines Inc
07.2019 - Current
Clerk/ Cashier
ARMY RESIDENCE COMMUNITY
08.2011 - 08.2018
Bachelor's degree - Science of Cyber Security
Hallmark University School of IT
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