Carlie O'Riordan
Northport
Summary
State-licensed cosmetologist with a proven track record at Front Page Hair Design, enhancing salon revenue through exceptional relationship building and natural hair care expertise. Adept in computer skills and team collaboration, I excel in creating personalized client experiences and maintaining high sanitation standards. With a passion for scalp health and massage therapy. I love making people feel amazing about their hair and having amazing hair.
Overview
8
8
years of professional experience
Work History
Assistant
Front Page Hair Design
10.2021 - 12.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased repeat business through exceptional interpersonal skills and personalized attention to client needs.
- Implemented recommended sanitation protocols to ensure the health and safety of clients, staff, and salon environment.
- Contributed to salon revenue growth with suggestive selling of retail products after providing detailed explanations of their benefits and proper use.
- Built trusting relationships with clients through attentive listening skills and genuine interest in their preferences regarding hairstyles or treatments required.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on hairstyling techniques and products.
- Collaborated with senior stylists to develop unique hairstyles for special occasions such as weddings or fashion shows.
- Streamlined workflow in the salon by regularly cleaning tools, stations, and floors throughout the day.
- Supported team members during high volume periods by assisting with walk-in appointments when necessary.
- Maintained inventory levels for salon supplies, ensuring adequate stock for daily operations while minimizing waste.
- Assisted hairdressers in efficiently completing appointments by preparing clients for services and maintaining supplies.
- Supported smooth salon operations by managing appointment schedules and confirming bookings with clients.
- Promoted salon offerings by educating clients about available services, products, and promotions.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered telephone calls to provide information and schedule new appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Massaged clients' scalp during shampoos.
- Offered exceptional service and support to walk-in and scheduled customers.
- Educated clients on how to maintain healthy hair.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Cashier
Giunta’s Meat Farms
02.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
Cashier
7-eleven
03.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured a safe working environment by enforcing safety protocols and participating in regular hazard assessments.
- Enhanced product quality by adhering to strict sanitation guidelines and maintaining a clean work environment.
- Optimized filler machine performance with regular inspections, adjustments, and preventive maintenance tasks.
- Provided guidance and support for junior employees in their career growth opportunities within the organization.
- Reduced product waste through careful monitoring of filling equipment and routine maintenance checks.
- Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
- Ensured compliance with local health codes through diligent hood cleaning practices.
Education
Cosmology License - Cosmology
Long Island Beauty School
Hauppauge, NY10.2021
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Problem-solving
- Customer consultation
- Relationship building and management
- State licensed cosmetologist
- Men and women haircuts
- Natural hair care
Timeline
Assistant
Front Page Hair Design
10.2021 - 12.2024
Cashier
Giunta’s Meat Farms
02.2020 - 12.2021
Cashier
7-eleven
03.2017 - 01.2018
Cosmology License - Cosmology
Long Island Beauty School
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