Carlie Schapiro
SalonCentric
Bel Air,MD
5
years of professional experience
Motivated and adaptable professional with experience in retail, customer service, social media management, and content creation. Skilled in building customer relationships, creating engaging digital content, maintaining organized work environments, and supporting daily business operations. Strong communication, problem-solving, and multitasking abilities, with a passion for beauty, marketing, and connecting with people. Eager to contribute creativity, professionalism, and a strong work-ethic to any environment.
Work History
Social Media Manager
5 Months- Managed social content calendars across Facebook, Instagram, and TikTok to maintain consistent brand presence.
- Created platform-specific posts, reels, and stories aligned with campaign goals and audience engagement.
- Monitored comments, messages, and mentions to support timely community interaction and customer response.
- Analyzed performance insights to refine posting strategy, content mix, and audience targeting.
- Scheduled and published content using social management tools to ensure accurate delivery and cadence.
- Reviewed brand voice, captions, and visuals to maintain consistency across all digital channels.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Retail Associate
1 Year 3 Months- Assisted customers with product recommendations, building loyalty through knowledgeable beauty retail service.
- Maintained organized merchandising displays aligned with planograms and seasonal promotions.
- Processed point-of-sale transactions accurately while handling returns, exchanges, and payment issues.
- Monitored inventory levels, replenished stock, and supported receiving and backroom organization.
- Educated salon professionals on product features, usage, and brand differences.
- Resolved customer concerns promptly, preserving service quality and store satisfaction.
- Trained new associates on store procedures, sales floor standards, and client engagement.
Server
2 Years 11 Months- Greeted guests promptly and delivered attentive service.
- Explained menu options, specials, and ingredient details to support informed guest selections.
- Refilled beverages and maintained table readiness throughout dining periods.
- Addressed guest concerns professionally, ensuring timely service recovery and satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - English
No Degree - Communication Studies
Skills
Communication
Problem-solving
Team-building
Interpersonal Skills
Content strategy
Brand Storytelling
Reliability
Punctuality
Timeline
Social Media Manager
Cardrade
05.2026 - CurrentRead More
Retail Associate
SalonCentric
07.2025 - CurrentRead More
Server
Golden Corral Buffet and Grill
04.2022 - 03.2025Read More
Towson University
No Degree from Communication Studies
Read More
Harford Community College
Associate of Arts from English
Read More