Carlie Shorts
Fort Worth,TX
Summary
Customer support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions.
Overview
21
21
years of professional experience
Work History
Healthcare Specialist
PCC- Urgent Care 2go
01.2025 - Current
- Manages and coordinates a patient’s healthcare journey, ensuring smooth communication, follow-up and adherence to treatment plans, while also educating patients and their families about their health conditions. Responsible for opening and closing the clinic.
Medical Biller/ Charge Specialist
10.2022 - 01.2025
- Post Clinical and surgery charges, post payments, and handle questions about patient’s accounts and work the physician A/R. Knowledge of Epic Systems, Ability to comprehend in and out of network insurance. Work claims from oldest-priority, utilize Availity, and knowledgeable of ICD-9 and ICD 10.
Customer Solutions Representative, Lease Specialist
Cartus
02.2016 - 09.2024
- My primary function was to navigate the customer through his/her relocation. Responsibilities including but are not limited to administering relocation policy/program; counseling on best utilization of resources; responding to emails from customers and agents in a timely manner, destination services and file management.
Office Services Clerk
EMSI
05.2015 - 01.2016
- Analyze and identify images and attach them to the unique EMSI case or follow established procedures to handle non-compliant images using the DaVinci mail system. Review medical records to determine all client-based requirements for each project have been met.
Account Manager
Santander
10.2011 - 09.2013
- Maintain customer correspondence in accordance with company policies and procedures. Ensure accounts are worked according to business strategy and within Quality Assurance guidelines.
Personal Banker
First Convenience Bank
12.2009 - 10.2011
- Provide prompt, efficient and friendly service to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank’s service.
Teacher
Child Care Associates
08.2004 - 12.2009
- Lead Teacher responsible for implementing early childhood development by creating task that will allow children to thrive as they enter elementary school. Being knowledgeable of how to create age appropriate activities based on the child’s specific area of need and working with children that have learning and behavioral issues.
Education
Nursing/Education
Prairie View A&M University
Prairie View, TXHigh School Diploma -
Trimble Tech High School
Fort Worth, TX01.2002
Skills
- Microsoft Office
- HIPAA
- Salesforce
- Quality Assurance
- ICD 9
- MSP
- ECW
- Availity
- TMHP
Timeline
Healthcare Specialist
PCC- Urgent Care 2go
01.2025 - Current
Medical Biller/ Charge Specialist
10.2022 - 01.2025
Customer Solutions Representative, Lease Specialist
Cartus
02.2016 - 09.2024
Office Services Clerk
EMSI
05.2015 - 01.2016
Account Manager
Santander
10.2011 - 09.2013
Personal Banker
First Convenience Bank
12.2009 - 10.2011
Teacher
Child Care Associates
08.2004 - 12.2009
Nursing/Education
Prairie View A&M University
High School Diploma -
Trimble Tech High School
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