Carlie Snyder
Donalsonville,GA
Summary
Accurate banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue generation and customer loyalty. Persuasive in communication and analytical in solving customers' problems.
Overview
23
23
years of professional experience
Work History
Teller
Georgia Community Bank
Donalsonville
03.2024 - Current
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained confidentiality of bank records and client information.
- Followed up on requests from customers in a timely manner.
- Provided exceptional customer service while accurately processing routine transactions.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Teller II
First Port City Bank
Donalsonville, GA
06.2023 - 03.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Teller III
Ameris Bank
Donalsonville , GA
05.2017 - 06.2022
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Resolved problems or discrepancies concerning customers' accounts.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Prepared official checks for customer and internal bank needs.
Shift Supervisor
Rite Aid
Donalsonville, GA
11.2001 - 04.2017
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Seminole County Middle High School
Donalsonville, GA05.2000
Associate of Arts -
Bainbridge College
Bainbridge, GASkills
- Strong sense of banking ethics
- Currency counter
- Safe and vault operation
- Excellent communication skills
- Exceptional customer service
- Strong work ethic
- Reliable
- Friendly
- Cash dispenser operation
- Drawer Balancing
- Cash Handling
Certificates
•ABA Bank Solutions Provider Certificate
•ABA Digital Banker Certificate
•ABA Customer Service Representative Certificate
•ABA Bank Teller Certificate
Timeline
Teller
Georgia Community Bank
03.2024 - Current
Teller II
First Port City Bank
06.2023 - 03.2024
Teller III
Ameris Bank
05.2017 - 06.2022
Shift Supervisor
Rite Aid
11.2001 - 04.2017
High School Diploma -
Seminole County Middle High School
Associate of Arts -
Bainbridge College