Carlie Stubblefield
Bedias,TX
Summary
Results-driven professional with strong customer service skills and experience in staff training and development. Proven ability to enhance guest experiences and streamline operations in fast-paced environments.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Shift Leader
Wildflyer Mead & Beer Co.
Navasota, Texas
07.2024 - Current
- Trained new staff on customer service and product knowledge, improving guest experiences.
- Supervised daily operations to ensure seamless service at mead and beer taproom.
- Managed inventory levels and restocked supplies to maintain optimal product availability.
- Created promotional materials that engaged customers and increased sales.
- Implemented safety protocols to comply with health regulations in beverage service.
- Resolved customer complaints effectively, enhancing satisfaction and retention rates.
- Coordinated events and social activities to enhance member engagement.
Insurance Agent
Farmers Insurance Agency
College Station, Texas
05.2025 - 01.2026
- Managed client inquiries and resolved issues efficiently and professionally.
- Educated clients on insurance products, benefits, and claims processes.
- Cultivated strong client relationships, enhancing customer retention and satisfaction.
- Leveraged agency software to efficiently process applications and ensure accurate record-keeping.
- Collaborated with team members to streamline workflows and improve service delivery.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Facilitated meetings and phone calls with potential clients to effectively present insurance policies and address inquiries.
Shift Leader
Buc-ee's
Madisonville, Texas
05.2021 - 03.2023
- Supervised cashier team, improving transaction efficiency and enhancing customer service.
- Trained new cashiers on register operations and customer interaction standards.
- Guided cashiers in resolving customer complaints and inquiries to enhance satisfaction.
- Assisted customers with product inquiries and provided exceptional service support.
- Managed cash drawer accuracy and performed daily cash reconciliation tasks.
- Implemented process improvements for checkout efficiency and workflow management.
- Managed inventory levels and restocked supplies to ensure consistent product availability.
Education
Associate of Science - Animal Science
Clarendon College
Clarendon, TX05-2023
Skills
- Staff training and development
- Inventory management
- Customer service excellence
- Safety compliance
- Promotional strategy
- Client relationship management
Certification
TABC Certification
Timeline
Insurance Agent
Farmers Insurance Agency
05.2025 - 01.2026
Shift Leader
Wildflyer Mead & Beer Co.
07.2024 - Current
Shift Leader
Buc-ee's
05.2021 - 03.2023
Associate of Science - Animal Science
Clarendon College