Carlina C.
Dispatcher
Coral Springs,FL
Summary
A collaborative team player, who excels in working with colleagues to optimize workflows and enhance overall efficiency. My track record of exceeding expectations and consistently meeting and exceeding performance goals sets me apart as a valuable asset in any dispatch and customer service role.
Overview
5
5
years of professional experience
Work History
Dispatcher
International Van Lines
07.2020 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers, and carriers to encourage professional relationships and promote respect.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Multitasked effectively to coordinate dispatch operations and provide seamless customer service.
Maintenance Worker/Custodian
Church By The Glades
02.2020 - 05.2021
- Followed safety precautions to avoid personal injury and provide a safe work environment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Retail Sales Associate
Disney
10.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Ensuring merchandise is accurately priced, tagged, and presented neatly.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Providing exceptional customer service by being friendly, approachable, and helpful to customers, creating a magical experience that aligns with Disney's brand.
Cashier and Hostess:
Giovanni's Pizzeria
02.2019 - 04.2019
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs, including late nights.
- Ability to accurately take customer orders, input them into the system, and ensure orders are prepared correctly.
- Knowledge of various payment methods, such as credit cards, debit cards, and cash, and the ability to process payments securely and efficiently.
- Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
Education
No Degree - Computer And Information Sciences
Broward College
Fort Lauderdale, FL05.2026
High School Diploma -
Coral Springs Charter School
Coral Springs, FL05.2019
Skills
- Stress Management/ The capacity to handle high-stress situations and maintain professionalism
- Complaint Resolution
- Continuous Data Entry
- Customer Relations
- Work Order Management
- Prioritizing Calls
- Empathy
- Teamwork
Timeline
Dispatcher
International Van Lines
07.2020 - Current
Maintenance Worker/Custodian
Church By The Glades
02.2020 - 05.2021
Retail Sales Associate
Disney
10.2019 - 01.2020
Cashier and Hostess:
Giovanni's Pizzeria
02.2019 - 04.2019
No Degree - Computer And Information Sciences
Broward College
High School Diploma -
Coral Springs Charter School
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