Cheryl Murphy
Naples,TX
Summary
Dynamic Chief Dispatcher with over 30 years of experience in coordinating emergency services and managing dispatch operations. Skilled in regulatory compliance, time management, and public relations. Committed to optimizing team performance and ensuring rapid response to emergency situations. I am willing and ready to be an asset to your company.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Chief Dispatcher / Jailer
Morris County Sheriff's Office
Daingerfield, Texas
05.2011 - Current
- Coordinated daily dispatch operations to ensure timely delivery of emergency services.
- Implemented process improvements for efficient dispatch workflow management.
- Trained new dispatch team members on systems and operational procedures.
- Utilized dispatch software to track vehicle locations and status updates.
- Maintained accurate records of all incoming and outgoing calls.
- Ensured compliance with applicable laws and regulations.
- Coordinated emergency response plans with local authorities as needed.
- Provided training and guidance to new and existing dispatchers.
Chief Dispatcher /Jailer
Cass County Sheriff's Office
Linden, Texas
01.2009 - 05.2011
- Coordinated dispatch operations for transportation and delivery of services efficiency.
- Maintained accurate records of all incoming and outgoing calls.
- Ensured compliance with applicable laws and regulations.
- Collaborated with other departments to coordinate transport services.
- Responded quickly to changing conditions in order to maintain effective and timely services of first responders.
- Assigned and monitored daily tasks for dispatchers.
- Monitored the performance of dispatchers to ensure they met company standards.
- Coordinated emergency response plans with local authorities as needed.
Life Insurance Agent
New York Life Insurance Co
, TX
05.2005 - 07.2006
- Developed tailored life insurance plans for diverse client needs.
- Educated clients on policy benefits and coverage options available.
- Managed client relationships through regular follow-ups and support.
- Collaborated with underwriting teams to streamline policy approval processes.
- Provided personalized service to clients by phone, email, or in-person meetings.
Community Service Coordinator
Cass County Adult Probation
Linden , TX
01.1997 - 04.2005
- Facilitated communication between probation officers and community service organizations.
- Assisted clients in navigating resources and services within the community.
- Managed scheduling and logistics for community service assignments and events.
- Developed informational materials to promote available community support services.
- Collaborated with local agencies to enhance support networks for clients.
Dispatcher / Jailer
Cass Country Sheriff's Office
Linden , TX
11.1993 - 02.1997
- Coordinated emergency response efforts with law enforcement and medical services.
- Managed radio communications to relay critical information to field units.
- Prioritized incoming calls based on urgency and nature of incidents.
- Assisted in training new dispatchers on protocols and procedures.
- Monitored surveillance systems to enhance situational awareness during incidents.
- Utilized dispatch software to track and log calls for service efficiently.
- Communicated effectively with diverse community members during high-stress situations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
Basic Telecommunications -
Kilgore College
Kilgore, TX01-2009
Basic Jailer Certification -
Northeast Texas Community College Police Academy
Mount Pleasant, TX11-1994
High School Diploma -
Hughes Springs High School Diploma
06-1985
Cosmetology License -
Northeast Texas Community College
Mount Pleasant, TXSkills
- Dispatch software
- Emergency response coordination
- Workflow management
- Record maintenance
- Regulatory compliance
- Emergency communication
- Time management
- Public relations
- Data Entry
- Net Data and Tyler Technologies CAD System
- Multitasking in high stress situations
- Experienced in Crisis Communication and problem solving
- An eye for efficiency and accuracy
- Professionalism
- Ability to communicate and coordinate with proper agencies
- Exceptional multi-channel radio, multi-line phone system coordination, as well as exceptional written and verbal communication skills
- Able to maintain emotional stability and sound judgment in high-stress situations
- I am team oriented, dependable, and accountable
- I have experience with mapping systems and Atcog 911 system
Certification
- Texas Commission Jailer Basic 1994-2025
- NCIC/TCIC Policy and Procedure for Full Access operations 2007-2025
- Texas Commission Telecommunications Operator 2009
- Terminal Agency Coordinator 2009
- Dispatchers Role in Officer Safety 2015
- Texas Insurance License 2006
Accomplishments
- Telecommuncator of the year 2020 : Nominated by Sheriff, officers, and Deputies.
Timeline
Chief Dispatcher / Jailer
Morris County Sheriff's Office
05.2011 - Current
Chief Dispatcher /Jailer
Cass County Sheriff's Office
01.2009 - 05.2011
Life Insurance Agent
New York Life Insurance Co
05.2005 - 07.2006
Community Service Coordinator
Cass County Adult Probation
01.1997 - 04.2005
Dispatcher / Jailer
Cass Country Sheriff's Office
11.1993 - 02.1997
Basic Telecommunications -
Kilgore College
Basic Jailer Certification -
Northeast Texas Community College Police Academy
High School Diploma -
Hughes Springs High School Diploma
Cosmetology License -
Northeast Texas Community College
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