Tonya Hart
Tilden,NE
Summary
Proven Dispatcher/Jailer with extensive experience at Antelope County Law Enforcement Center, adept in stress tolerance and decision-making. Enhanced emergency response times and improved facility security through meticulous record-keeping and effective team collaboration. Excelled in customer service, ensuring regulatory compliance and superior assistance, significantly enhancing departmental achievements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher/Jailer
Antelope County Law Enforcement Center
Neligh, NE
05.2024 - 08.2024
- Maintained calm under pressure, ensuring timely assistance.
- Worked with dispatchers to ensure a smooth transition during shift changes.
- Ensured superior assistance to callers during urgent conditions.
- Strengthened teamwork by consistently offering help when required.
- Ensured continuous updating of call logs in both physical and electronic formats.
- Met performance standards for call handling, enhancing department achievements.
- Decreased inaccuracies in dispatch logs through comprehensive double-check procedure.
- Promoted continuity in service through proper incident documentation.
- Maintained compliance with regulatory requirements in emergency communications.
- Utilized clear and concise language during dispatches to improve interactions with first responders.
Dispatcher/Jailer
Pierce County Sheriff’s Department
Pierce, NE
08.2022 - 09.2023
- Facilitated solutions for caller challenges.
- Addressed concerns through both phone and email promptly.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Contributed to community safety initiatives, providing expert advice on emergency preparedness.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Dispatcher
Antelope County Law Enforcement Center
Neligh, NE
01.2022 - 09.2022
- Oversaw emergency radio traffic to support dispatched personnel.
- Ensured prompt and efficient communication with emergency response units.
- Monitored and documented emergency requests using computer-aided dispatch systems.
- Assisted law enforcement in critical situations by supplying essential background data and locations.
- Facilitated timely exchange of information using various communication methods.
- Directed deployment of teams based on the urgency of calls.
Education
Associate Of Science - Agronomy And Crop Science
Northeast Community College
Norfolk, NE05.2011
GED -
Northeast Community College
Norfolk, NE09.2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Updating logs
- Customer relations
- Database management
- Team collaboration
- Record keeping
- Emergency protocols
Certification
Volunteer Firefighter, Notary Public, CPR, NCIJS, NCIC Certified.
Timeline
Dispatcher/Jailer
Antelope County Law Enforcement Center
05.2024 - 08.2024
Dispatcher/Jailer
Pierce County Sheriff’s Department
08.2022 - 09.2023
Dispatcher
Antelope County Law Enforcement Center
01.2022 - 09.2022
Associate Of Science - Agronomy And Crop Science
Northeast Community College
GED -
Northeast Community College