Donna Belveal
Perryton,TX
Summary
Dedicated dispatcher with proven skills in customer service, decision-making, and time management. Effectively coordinated emergency response efforts, ensuring timely assistance during high-stress situations.
Detail-oriented professional with over eight years of experience in law enforcement and escrow management. Skilled in active listening and communication, contributing to seamless coordination between agencies and enhancing operational efficiency in emergency response scenarios.
Compassionate and proactive dispatcher adept at managing critical situations. Known for exceptional customer service and training new staff on protocols, ensuring a high standard of performance and accountability in emergency communications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher / Jailer
Ochiltree County Sheriff's Office
Perryton, TX
05.2017 - 09.2025
- Coordinated emergency response efforts, ensuring timely dispatch of law enforcement and medical services.
- Managed radio communications, relaying critical information to officers in the field.
- Monitored surveillance systems, providing real-time situational awareness for ongoing incidents.
- Maintained accurate records of calls and responses, enhancing operational efficiency and accountability.
- Trained new dispatchers on protocols and software systems, fostering knowledge sharing and compliance.
- Collaborated with local agencies to streamline interdepartmental communication during emergencies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Escrow Officer
First Bank Southwest
Perryton, TX
09.2014 - 04.2016
- Facilitated the closing process by preparing and reviewing escrow documents for accuracy.
- Coordinated communication between buyers, sellers, and lenders to ensure smooth transactions.
- Managed escrow account funds, ensuring compliance with legal and company policies.
- Conducted title searches to verify ownership and identify any liens or encumbrances.
- Assisted in resolving discrepancies or issues arising during the escrow process promptly.
- Maintained organized records of all transactions, ensuring documentation met regulatory standards.
- Supported clients with inquiries regarding escrow services, enhancing customer satisfaction levels.
- Collaborated with real estate agents to streamline transaction processes and improve efficiency.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
Education
High School Diploma -
Rifle High School
Rifle, CO05-1970
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Prioritizing calls
- Customer relations
- Updating logs
- Customer relationship management
- Communication equipment operation
- Knowledgeable in all Office Equipment
Certification
Telecommunication Certified and Licensed
Basic, Intermediate and Advance Licensed
Correctional Officer Certification and Licensed Basic and Intermediate
CPR Certified
Timeline
Dispatcher / Jailer
Ochiltree County Sheriff's Office
05.2017 - 09.2025
Escrow Officer
First Bank Southwest
09.2014 - 04.2016
High School Diploma -
Rifle High School